tanya salas
@tanyasalas
Dedicated customer service representative with strong communication skills.
What I'm looking for
I am a customer service professional with over a year of experience in fast-paced environments, currently working as a Customer Service Representative at Kemper Insurance Company. My role involves managing incoming calls, providing detailed information about insurance policies, and ensuring customer satisfaction through effective communication and support.
Previously, I worked as a Customer Service Cashier at Fish and Bull, where I honed my skills in handling customer inquiries, processing payments, and building rapport with returning customers. My experience also includes clerical work at Merizo Martyrs Memorial Elementary School, where I developed strong organizational skills and the ability to work collaboratively with diverse teams.
I am goal-oriented and detail-oriented, with a proven ability to adapt to changing environments. I thrive in team settings and am committed to contributing positively to my workplace while enhancing customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Cashier
Fish and Bull
Sep 2018 - Present (6 years 8 months)
Managed incoming calls and provided customer service by answering inquiries, taking orders, and assisting with information. Processed payments and built strong rapport with returning customers while maintaining a clean and organized work area.
Customer Service Representative
Kemper Insurance Company
Sep 2019 - Present (5 years 8 months)
Managed incoming calls to provide customer service regarding insurance policies. Directed customers to agents and explained various insurance products while processing payments.
Community Service Assistant
Merizo Martyrs Memorial Elementary School
Dec 2014 - Jan 2018 (3 years 1 month)
Assisted with clerical work, including faxing, filing, and grading. Worked closely with supervisors on projects and interacted with students to provide necessary information.
Education
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tanya hasn't added their education
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