Jenny Polanco de james

Welcomed customers warmly and professionally, enhancing client satisfaction. Assisted members with account queries and transactions, resolving issues efficiently. Opened new accounts for scheduling lessons, improving customer service workflow.

Welcomed customers warmly and professionally, enhancing client satisfaction. Assisted members with account queries and transactions, resolving issues efficiently and improving customer service workflow.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Investigated and resolved customer inquiries and complaints quickly. Provided excellent customer care by responding to requests and assisting with product selection.

Managed high-stress situations effectively while resolving disputes. Provided excellent customer care by responding to requests and educating customers about billing and support policies.

Handled customer inquiries and suggestions courteously. Resolved complaints with empathy, resulting in increased loyalty and repeat business.

Handled customer inquiries and suggestions courteously and professionally. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty.

Handled sensitive information discreetly and maintained confidentiality. Managed phone systems and maintained daily report documents.

Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data. Answered multi-line phone system and enthusiastically greeted callers. Maintained daily report documents, memos and invoices.

Built positive relationships with customers to increase repeat business. Maintained a safe working environment and improved customer satisfaction through efficient cash handling.

Built positive relationships with customers to increase repeat business. Maintained a safe working environment, ensuring that all employees adhered to company policies. Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.

Completed high school education, acquiring foundational knowledge and skills necessary for further academic and professional pursuits.