Archana Lulla

I’m a Finance Assistant focused on end-to-end payroll ownership—timely salary processing, incentive calculations, and reimbursement handling—while continuously improving payroll accuracy and streamlining workflows. I also maintain comprehensive leave records to ensure compliance with company policies and leave entitlements.

In retail operations across three countries, I’ve reviewed weekly sales, managed onboarding and exit processes, and supported new product launches from scratch to launch. I also served as the country admin for employee access and issue resolution in internal applications, and I published contest reports and calculated incentives after contests ended.

Earlier, as a Citibank Customer Support Manager, I handled senior management escalations across credit cards, personal loans, mortgages, and auto loans—delivering end-to-end solutions for customer complaints. I earned client excellence and dazzle awards, helped reduce non-resolution cases by 4%, improved email templates to reduce repeated emails, and consistently supported strong NPS improvements through best-in-class service.