Tannuu User
@tannuuuser
Customer-focused contact center representative skilled in problem-solving and service excellence.
What I'm looking for
I am a customer service professional with hands-on experience in contact center environments supporting major clients like Verizon and Amazon. I excel at responding to inquiries, providing accurate product and service information, and collaborating across departments to resolve complex issues.
My background includes virtual and in-person customer support roles where I managed escalations (L3 support), supported shipping and delivery processes, and maintained high data integrity while building strong customer relationships.
I am pursuing a B.Com and bring solid product knowledge, active listening, CRM and spreadsheet proficiency, and a commitment to delivering exceptional customer satisfaction that drives business results.
Experience
Work history, roles, and key accomplishments
Contact Center Representative
Foundever
Dec 2024 - Sep 2025 (9 months)
Handled Verizon (BGCO) customer service process, responding to inquiries and collaborating across departments to resolve complex issues and improve customer satisfaction.
Supported shipping and delivery operations, managed L3 support for escalated issues, and resolved customer problems to improve delivery efficiency and service quality.
Education
Degrees, certifications, and relevant coursework
Tapasya Degree College - Hyderabad
Bachelor of Commerce, Commerce
Pursuing B. Com with coursework in Civics, Economics, and Commerce; expected completion in 2026.
Loyola Academy Junior College - Hyderabad
Intermediate (CEC), Civics, Economics, and Commerce
Completed CEC (Civics, Economics, and Commerce) intermediate studies, graduating in 2020.
St. Alphonsus High School - Hyderabad
SSC, Secondary Education
Grade: 65%
Completed Secondary School Certificate (SSC) in 2018 with a score of 65%.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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