Looking for a job

Tania Rocha

@taniarocha

Message

I resolve bilingual technical support issues and streamline customer operations.

Mexico

Message

What I'm looking for

I'm looking for a bilingual technical support or customer operations role where I can resolve customer issues remotely, use digital tools and databases, strengthen my AI knowledge, and contribute through organized, client-focused communication.

I've supported Cox Communications customers through Teleperformance, resolving internet, TV, phone, equipment activation, account, and database issues remotely while meeting quality and performance metrics. At Cinépolis, I managed reservations, accounts, event information, and payments with accuracy and confidentiality.

I've also spent over 10 years teaching English and creating course and support materials. I'm continuing my studies in Artificial Intelligence while bringing a calm, structured, client-focused approach to written support, digital tools, and administrative operations.

Experience

Work history, roles, and key accomplishments

Bilingual Technical Support and Customer Operations Specialist

Tania Guadalupe Rocha Higareda

Bilingual support and operations specialist with experience in remote technical troubleshooting, account management, and multi-channel ticket resolution. Currently expanding expertise in artificial intelligence.

Technical Support Customer Service Account Management Problem Solving Database Management Microsoft 365 Google Workspace AI Tools