Jessica Guzmán Cornelio

I am a passionate customer service representative with a strong commitment to providing top-tier support for Xfinity services. My experience at Teleperformance has equipped me with the skills to handle a variety of customer inquiries, including billing issues, account troubleshooting, and service upgrades. I pride myself on my ability to assist customers with technical troubleshooting, ensuring they receive the help they need with internet connectivity, modem configurations, and basic hardware support.

Throughout my career, I have demonstrated exceptional problem-solving skills, especially under pressure. I have consistently achieved high satisfaction ratings by maintaining professionalism and empathy during customer interactions. My ability to navigate complex software platforms allows me to efficiently access customer information, update account details, and track issue resolutions. I am dedicated to creating personalized solutions that enhance the overall customer experience.