Jessica Guzmán CornelioJC
Open to opportunities

Jessica Guzmán Cornelio

@jessicaguzmncornelio

Dedicated customer service agent with expertise in technical support.

Mexico

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a passionate customer service representative with a strong commitment to providing top-tier support for Xfinity services. My experience at Teleperformance has equipped me with the skills to handle a variety of customer inquiries, including billing issues, account troubleshooting, and service upgrades. I pride myself on my ability to assist customers with technical troubleshooting, ensuring they receive the help they need with internet connectivity, modem configurations, and basic hardware support.

Throughout my career, I have demonstrated exceptional problem-solving skills, especially under pressure. I have consistently achieved high satisfaction ratings by maintaining professionalism and empathy during customer interactions. My ability to navigate complex software platforms allows me to efficiently access customer information, update account details, and track issue resolutions. I am dedicated to creating personalized solutions that enhance the overall customer experience.

Experience

Work history, roles, and key accomplishments

T(
Current

Customer Service Representative

Teleperformance – Xfinity (Comcast)

Provided top-tier customer support for Xfinity services, handling billing inquiries, account troubleshooting, and service upgrades. Assisted customers with technical troubleshooting, including internet connectivity and modem configurations. Achieved high satisfaction ratings through personalized solutions and excellent communication.

Education

Degrees, certifications, and relevant coursework

UO

Universidad Olmeca

Bachelor of Law, Law

2022 - 2026

Currently in 4th semester of a 6-semester program for Bachelor of Law (LL.B), expected graduation in June 2026.

Tech stack

Software and tools used professionally

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Jessica Guzmán Cornelio - Customer Service Representative - Teleperformance – Xfinity (Comcast) | Himalayas