Angélica Garcia

Analyze, research and audit complex web-based content, textual, audio and digital map data to ensure adherence to accuracy, relevance and policy standards. Research and fact-check online using specialized web tools to validate information and identify anomalies.

Managed approximately 60–80 support tickets per day for users of a global digital marketplace, resolving account, payment, item upload, and platform-related issues. Investigated platform data to identify and resolve complex technical issues and data discrepancies.

Provided guidance, real-time support, and training to agents on operational processes and tools. Analyzed workflow issues and launched internal projects to optimize customer service processes and team success.

Delivered advanced Tier 3 support to delivery partners on issues related to application and device performance. Resolved complex order-related cases and system discrepancies using internal platforms.

Assisted customers via phone and email with technical troubleshooting for electronic devices and warranty procedures. Provided billing support, contract explanations, and account assistance for telecommunications services.

Pursuing high school studies online at Universidad Virtual del Estado de Guanajuato.