TUTobias User
@tobiasuser1
Bilingual customer support specialist delivering organized, accurate remote operations and account coordination.
MexicoWhat I'm looking for
I am a bilingual (English/Spanish) remote customer support and operations specialist focused on delivering exceptional service, organized workflows, and reliable communication for global teams.
I have experience providing bilingual email and chat support, managing digital workflows and scheduling, and handling sensitive financial information with strict accuracy from roles at Booking.com and Western Union.
I adapt quickly to new tools and guidelines, emphasize clarity and quality, and train teammates to maintain high standards in remote operations.
Experience
Work history, roles, and key accomplishments
Remote Support Specialist
Freelance
Jan 2024 - Present (1 year 11 months)
Provided bilingual (English/Spanish) customer support via email and chat, managed digital workflows and scheduling, and ensured accurate multilingual communication for global clients.
BOCustomer Support Specialist
Booking.com
Jan 2023 - Jan 2024 (1 year)
Delivered bilingual (English/Spanish) support to international customers, resolved inquiries efficiently and maintained high customer satisfaction across channels.
WUManaged sensitive financial customer data with high accuracy, identified user patterns to improve workflow efficiency, and trained new staff on quality and data handling.
Education
Degrees, certifications, and relevant coursework
UMUniversidad Nacional Autónoma de México
International Business
Studied International Business with coursework focused on global trade, management, and cross-cultural operations.
Institut Lumière
Cinema & Visual Arts
Studied Cinema and Visual Arts with training in film theory, visual storytelling, and production techniques.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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