Open to opportunities

LUIS PABLO GARCIA MENENDEZ

@luispablogarciamenen

Message

Bilingual Customer Service and Technical Support Specialist delivering first-call resolutions for telecom clients.

Mexico

Message

What I'm looking for

I’m looking to grow in a bilingual customer service and technical support role, resolving service, billing, and remote connectivity issues with first-call resolution, CRM accuracy, and clear communication for customers.

I’m a proactive bilingual customer service and technical support specialist with over a year of experience handling inbound/outbound calls and resolving complex inquiries in high-volume B2C environments. I communicate clearly with U.S.-based telecom clients, focusing on listening, problem-solving, and first-call resolution—especially for service and billing inquiries. I’m also an EF SET C2 English-certified communicator (C2 level) who stays highly organized under pressure.

In addition to support work, I’ve driven digital outreach through marketing research, translation, and workflow optimization across English and Spanish markets. I’ve diagnosed and resolved remote technical issues related to network connectivity and device configurations, kept accurate CRM records, and managed scheduling and documentation using cloud services and online calendars. My professional ethos is simple: take ownership, execute with attention to detail, and keep customers confident through every interaction.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Support Agent

Alorica

May 2025 - Jan 2026 (8 months)

Handled bilingual customer support and remote technical troubleshooting, diagnosing network connectivity and device configuration issues. Managed high-volume inbound/outbound calls, updated accounts, and logged detailed CRM interaction records.

Bilingual Customer Support Technical Support Connectivity Issues Configuration Inbound Outbound Calls Customer Satisfaction CRM Account Updates

Marketing & Translation Volunteer

Centro Armonico Terapeutico

Feb 2025 - May 2025 (3 months)

Performed digital market research and supported international outreach across English and Spanish markets. Translated materials and helped organize digital marketing campaigns using cloud services and online scheduling tools.

English Spanish Translation Digital Marketing Cloud Services Online Scheduling Tools Workflow Optimization

Bilingual Customer Service Agent

Alorica

Sep 2024 - Feb 2025 (5 months)

Provided bilingual live customer support for U.S.-based telecom clients, resolving service and billing inquiries via inbound calls. Focused on first-call resolution through active listening and problem-solving.

Bilingual Customer Service Inbound Calls Billing Active Listening First Call Resolution Relationship Building

Education

Degrees, certifications, and relevant coursework

EF SET English Certificate (Online)

EF SET English Certificate, English

2026 -

Grade: C2

Earned an EF SET English certification in June 2026 demonstrating advanced proficiency equivalent to C2 level.

Erasmus Youth Course Certificate (Spectrum Horizons) - Łódź

Youth Course Certificate, Youth Development / Autism Awareness

2025 -

Participated in the Spectrum Horizons Erasmus Youth course in March 2025, supporting awareness and education about autism spectrum disorder (ASD) and fostering international collaboration.

Model United Nations (Chief of Media & Communication) - La Salle Puebla

Chief of Media and Communication, Model United Nations

2024 -

Served as Chief of Media and Communication at Model United Nations from January to March 2024, managing planning and logistics under pressure and translating English/Spanish materials for documents and marketing.

Social Missionary - Veracruz

Social Missionary, Community Service

2024 -

Worked as a Social Missionary in March 2024, helping plan projects to support rural communities and promote social participation and intercultural exchange.