Paola Valdez

I am a seventh-semester medical student with nearly five years of experience in bilingual customer service and technical support. I am proactive, adaptable and committed to delivering high-quality results.

In my current role at Teleperformance, I manage a high volume of customer inquiries, diagnose and resolve technical issues, execute sales strategies, and draft detailed technical documentation and reports.

I bring strong verbal and written communication, empathy, active listening, teamwork and leadership to every interaction, and I learn quickly in fast-paced environments. I apply analytical and strategic thinking to solve problems and improve processes.

I am looking for opportunities where I can apply my technical support and healthcare knowledge in challenging environments that support continuous professional growth and impactful work.