Misael Lopez

I am a dedicated Technical Customer Service Specialist with almost three years of experience providing bilingual support to Latin American clients. My background includes extensive back office work and nearly ten months in IT technical support, where I have honed my skills in communication, organization, and problem-solving. I pride myself on my ability to work independently while effectively managing stressful situations.

Currently, I am employed as a Helpdesk IT Analyst at TCS Consulting for CVS Pharmacy, where I resolve Snow tickets and provide level 2 support. My self-motivated and energetic approach to customer service has allowed me to achieve significant goals in my career. I am eager to leverage my skills and experience to contribute positively to any organization.