Misael Lopez
@misaellopez
Bilingual technical customer service specialist with IT support experience.
What I'm looking for
I am a dedicated Technical Customer Service Specialist with almost three years of experience providing bilingual support to Latin American clients. My background includes extensive back office work and nearly ten months in IT technical support, where I have honed my skills in communication, organization, and problem-solving. I pride myself on my ability to work independently while effectively managing stressful situations.
Currently, I am employed as a Helpdesk IT Analyst at TCS Consulting for CVS Pharmacy, where I resolve Snow tickets and provide level 2 support. My self-motivated and energetic approach to customer service has allowed me to achieve significant goals in my career. I am eager to leverage my skills and experience to contribute positively to any organization.
Experience
Work history, roles, and key accomplishments
Helpdesk IT Analyst
TCS Consulting - CVS Pharmacy
Apr 2024 - Present (1 year 2 months)
Currently working as a Helpdesk IT Analyst, resolving Snow tickets and providing customer service support. Focused on achieving goals with a self-motivated and energetic approach.
Technical Customer Service Specialist
Centricity - Bankers Financial
Dec 2022 - Apr 2024 (1 year 4 months)
Provided bilingual support for Latin American clients, focusing on customer service and back office operations. Developed excellent communication, organization, and problem-solving skills while handling level 2 support for agents. Demonstrated ability to work independently and manage stressful situations effectively.
Education
Degrees, certifications, and relevant coursework
COBAQ
High School Diploma, Business Development
High school diploma with a specialization in business development.
Universidad Tecnológica de Querétaro
Certificate, Management
Certificate in Management skills focusing on professionalism and English language excellence.
Availability
Location
Authorized to work in
Job categories
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