Misael LopezML
Open to opportunities

Misael Lopez

@misaellopez

Bilingual technical customer service specialist with IT support experience.

Mexico

What I'm looking for

I am looking for a role that challenges my skills and offers growth opportunities in a dynamic environment.

I am a dedicated Technical Customer Service Specialist with almost three years of experience providing bilingual support to Latin American clients. My background includes extensive back office work and nearly ten months in IT technical support, where I have honed my skills in communication, organization, and problem-solving. I pride myself on my ability to work independently while effectively managing stressful situations.

Currently, I am employed as a Helpdesk IT Analyst at TCS Consulting for CVS Pharmacy, where I resolve Snow tickets and provide level 2 support. My self-motivated and energetic approach to customer service has allowed me to achieve significant goals in my career. I am eager to leverage my skills and experience to contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

CF

Technical Customer Service Specialist

Centricity - Bankers Financial

Dec 2022 - Apr 2024 (1 year 4 months)

Provided bilingual support for Latin American clients, focusing on customer service and back office operations. Developed excellent communication, organization, and problem-solving skills while handling level 2 support for agents. Demonstrated ability to work independently and manage stressful situations effectively.

Education

Degrees, certifications, and relevant coursework

CO

COBAQ

High School Diploma, Business Development

High school diploma with a specialization in business development.

Universidad Tecnológica de Querétaro logoUQ

Universidad Tecnológica de Querétaro

Certificate, Management

Certificate in Management skills focusing on professionalism and English language excellence.

Tech stack

Software and tools used professionally

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Misael Lopez - Helpdesk IT Analyst - TCS Consulting - CVS Pharmacy | Himalayas