Amoy Dyer

I am a customer service professional with multiple years of hands-on experience supporting customers via phone, email and chat across industries including telecoms, e-commerce, education-software, hospitality and travel. I consistently handle high call volumes, create and manage Zendesk tickets, and troubleshoot technical issues to resolution.

At Teleperformance and Collective Solutions I managed thousands of outbound and dozens of inbound contacts daily, arranging payments and resolving Amazon member enquiries; at Sutherland I supported ABCmouse and Adventure Academy customers, moderated chats, sent surveys and performed callbacks to ensure issues were closed. More recently I have experience taking orders for Pizza Hut and assisting guests with bookings, payments, promotions and profile updates for a major cruise line.

I bring a strong work ethic, attention to detail, and a focus on customer satisfaction, and I am eager to apply my communication and problem-solving skills to contribute to a team that values service excellence and continuous improvement.