andre ellis
@andreellis
I resolve technical issues and deliver high-volume customer support remotely.
JamaicaWhat I'm looking for
I've supported international customers at Sutherland Global through remote technical support and collections, troubleshooting hardware and software issues while maintaining detailed case documentation and follow-up protocols. I also managed high-volume phone and email inquiries at Unicomer Jamaica / Courts, resolving complex product and service issues.
Across BPO, retail, travel, and technology sales environments, I've handled multichannel service, outbound collections, customer retention, upselling, and conflict de-escalation. I'm fully equipped for remote work with a dedicated home office, wired fiber internet, and flexibility for 24/7, weekend, and holiday shifts.
Experience
Work history, roles, and key accomplishments
Consultant (Remote Technical Support & Collections)
Jan 2017 - Dec 2019 (2 years 11 months)
Provided remote technical support for international clients, troubleshooting hardware and software issues. Executed high-volume outbound calls as a collections agent, meeting strict daily recovery targets.
Education
Degrees, certifications, and relevant coursework
Northern Caribbean University
Information Science
Pursued studies in Information Science at Northern Caribbean University in Mandeville, Jamaica.
Manchester High School
High School Diploma, General Studies
Completed high school education at Manchester High School in Jamaica.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Social media
Job categories
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