Tando Jubase

Provide accurate transcription of legal depositions and hearings while maintaining strict confidentiality and meeting demanding turnaround times in a remote, deadline-driven environment.

Transcribed legal depositions and court hearings with high accuracy while applying strict confidentiality and meeting tight deadlines in a remote work environment.

Managed client communication, order scheduling, costing, and recordkeeping while delivering high customer satisfaction and training a family member in daily operations and quality standards.

Managed operations, customer communication, finances, scheduling and training for a home baking business, ensuring timely order fulfillment and client satisfaction.

Processed new member applications and handled confidential medical records with accuracy and compliance, supporting onboarding and improving data processing reliability.

Assisted clients with credit card inquiries and disputed charges, resolving complaints professionally under pressure and maintaining accurate records of interactions.

Managed front-desk operations, reservations, and guest inquiries while maintaining booking systems and delivering prompt, professional customer service.

Trained and onboarded waitstaff, managed daily floor operations and scheduling, and resolved employee issues to maintain service standards and a positive work environment.

Completed a Human Resource Management course titled 'HR for People Managers' to build foundational HR knowledge and managerial skills.

Completed a Workday HRIS certificate program to gain practical knowledge of Workday human capital management systems.

Completed the 'HR for People Managers' specialization focusing on foundational human resource management practices and people leadership.

Completed a UX Design certificate emphasizing human-centred design, employee journey mapping, and process improvement.

Completed a Health & Wellness course covering employee wellbeing, stress management, and burnout awareness.

Completed Workday HRIS training focused on system administration and HRIS functional skills.