Mosima K Phaka
@mosimakphaka
BA Applied Psychology graduate with 4+ years in admin, operations, customer support, and data management.
What I'm looking for
Motivated and people-focused professional with a BA in Applied Psychology from UNISA and over 4 years of experience in administration, operations, customer support, and digital record management. Currently completing a PGCE Senior and FET Phase qualification and studying towards the Google Data Analytics Professional Certificate. Skilled in communication, training support, data management, problem-solving, and administrative coordination within fast-paced environments.
I’ve delivered high accuracy by capturing and verifying 2500+ order records with 99%+ accuracy, identifying discrepancies in real time, and escalating anomalies to the right stakeholders.
I’ve also strengthened document and record systems, developing a digital filing system that reduced retrieval time to under 10 minutes and improved efficiency by 30%. Across roles, I’ve maintained large, confidential databases (including 800+ client records), supported recruitment-related administration, and used SAP/HRIS approaches to improve data integrity and compliance.
Experience
Work history, roles, and key accomplishments
Personal Shopper / Ops
OneCart
Feb 2022 - Jun 2026 (4 years 4 months)
Captured and verified 2,500+ order records in digital systems with 99%+ accuracy, identifying and correcting discrepancies in real time. Maintained 2,500+ slip records to data management and confidentiality standards and communicated updates to 600+ customers.
Remote Virtual Assistant
ALX
Mar 2025 - May 2026 (1 year 2 months)
Completed remote administrative training with a 92% pass rate. Handled emails and scheduling, conducted online research, and strengthened organizational and multitasking skills in a remote environment.
Administrative Assistant
Mams Radio
Jan 2024 - Aug 2025 (1 year 7 months)
Developed and implemented a digital filing system that reduced document retrieval time to under 10 minutes and improved efficiency by 30%. Maintained a database of 800+ client records, improving accuracy and retrieval speed by 15% while ensuring confidentiality and compliance for sensitive documentation.
Education
Degrees, certifications, and relevant coursework
University of South Africa (UNISA)
Bachelor of Arts, Applied Psychology
2015 - 2017
Grade: 65% academic average
Completed a Bachelor of Arts in Applied Psychology at UNISA, achieving an academic average of 65%.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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