Mosima K Phaka

Motivated and people-focused professional with a BA in Applied Psychology from UNISA and over 4 years of experience in administration, operations, customer support, and digital record management. Currently completing a PGCE Senior and FET Phase qualification and studying towards the Google Data Analytics Professional Certificate. Skilled in communication, training support, data management, problem-solving, and administrative coordination within fast-paced environments.

I’ve delivered high accuracy by capturing and verifying 2500+ order records with 99%+ accuracy, identifying discrepancies in real time, and escalating anomalies to the right stakeholders.

I’ve also strengthened document and record systems, developing a digital filing system that reduced retrieval time to under 10 minutes and improved efficiency by 30%. Across roles, I’ve maintained large, confidential databases (including 800+ client records), supported recruitment-related administration, and used SAP/HRIS approaches to improve data integrity and compliance.