Rorisang Makoe

Successfully managed over 1,200 HR requests through a ticketing system, increasing efficiency by 30% and meeting agreed timeframes. Acted as the first point of contact for employees, line managers, and HR Business Partners regarding the HR ticketing system (Ask HR Portal), and served as a Subject Matter Expert in HR projects.

Screened resumes and applications, updated candidates on hiring processes, and provided screening reports to recruiters. Scheduled in-house and external interviews, managed company calendar, and arranged travel.

Coordinated office activities and operations to ensure efficiency and compliance with company policies; managed client onboarding, account maintenance, and interacted with clients and Directors. Improved recordkeeping accuracy and workflow efficiency by implementing continuous process improvements, leveraging automation, and studying operational practices.

Scheduled and organized meetings, interviews, HR events, and maintained agendas. Managed the creation of HR documents like new hire letters, employee contracts, and corporate policies.

Shared information about the organization's services and products with customers. Gathered and assessed data to address and resolve complaints and inquiries.

Compiled employment equity statistics and written reports that compared company policies to the Equity Act. Implemented enhanced filing systems for confidential employee records.

Completed a diploma in Human Resources Management through Alison Online. The program focused on key aspects of HR, preparing for a career in the field.

Obtained a Diploma in Human Resources Management from Vine College. This program provided a comprehensive understanding of HR principles and practices.

Graduated with a High School Diploma from Sir Pierre Van Ryneveld High School. This foundational education prepared for further academic and professional pursuits.