At BAYADA Home Health Care, I support enterprise healthcare and business applications including AlayaCare, JOY, Workday, and Tableau. I analyze workflows and recurring issues to help identify operational inefficiencies and opportunities for improvement.
I manage and document application incidents through Jira, investigate complex issues, and coordinate with end users, technical teams, leadership, and vendors to facilitate resolution. I also create knowledge-base articles and troubleshooting procedures for support teams.
In my earlier BAYADA role as a Senior Associate, Application Support Analyst (APS), I supported office and field personnel across enterprise applications. I trained new hires and contractors and used Excel formulas to support analysis, tracking, and reporting.
At Amerigroup, I supported nurses and case managers through healthcare project coordination and documentation, and led HEDIS project activities focused on quality and timely completion. I also bring experience in provider and member support at Horizon Blue Cross Blue Shield of New Jersey, along with an MBA and Juris Doctor from Widener University.
