At HCLTech, I supported healthcare software used in patient accounting, health information management, and acute-care hospital operations.
I provided service-desk support by phone, email, and chat, focusing on resolving issues during the first interaction whenever possible. I also worked with Level 3 programmers, client teams, integrated systems support, and third-party vendors to investigate and resolve application issues.
Across my roles at HCLTech, NTT DATA, Inc., and Dell Technologies / Perot Systems, I maintained application database tables, prepared outage and issue notifications for hospitals, and monitored support queues against established service-level agreements.
