Kevin D

Successfully led the full life cycle implementation of critical clinical applications such as eCareManager, Sickbay Enterprise, and Amwell, ensuring continuous availability, reliability, and high performance, which enhanced patient care delivery. Provided strategic oversight and direction to project teams throughout the project management life cycle, effectively managing complex technical initiati

Led the development and execution of effective Problem Management processes, enhancing system reliability and performance across multiple IT applications and third-party vendors. Conducted thorough Root Cause Analysis and proactive trend analysis to address and reduce recurring technical issues, markedly improving uptime and system availability.

Expertly managed executive and leadership communications during technical outages to ensure all affected parties received timely and accurate information and documentation. Collaborated with diverse business leaders to implement and maintain high standards in IT processes and services, driving organizational efficiency.

Managed the escalation process for Clinical and Technical Support teams, ensuring swift resolution of critical issues. Worked closely with incident management teams to assess and implement remediation strategies for high-impact technical issues.

Graduated with a profound foundation in electrical engineering principles and practices, encompassing system analysis, design, and problem-solving techniques. Engaged in practical laboratory work that honed technical skills and provided hands-on experience with modern engineering tools and methodologies. Developed strong analytical and critical thinking skills, essential for both technological inn