Looking for a job

Yolanda Watkins

@yolandawatkins

Message

I resolve enterprise incidents and support reliable clinical and healthcare IT systems.

United States

Message

What I'm looking for

I'm looking for opportunities supporting clinical applications and healthcare IT systems, where I can improve production reliability, optimize workflows, coordinate incident response, and partner across technical and operational teams.

I'm currently coordinating enterprise incident response at Allied Universal (Equifax), working across infrastructure, identity, and application teams. I've resolved 500+ production incidents while monitoring ServiceNow, PagerDuty, and Datadog alerts.

Previously, I supported enterprise applications and end users at World Wide Technology, troubleshooting production issues and collaborating across IT teams to keep systems running effectively.

My healthcare IT background includes supporting healthcare applications, workflow analysis, and user support at Optum Technologies. I bridge technical and operational teams through clinical systems analysis, requirements analysis, UAT, and technical documentation.

I've also supported enterprise server infrastructure at Hewlett Packard Enterprise and documented technical solutions. I bring hands-on production support, incident management, end-user training, vendor coordination, and change management experience.

Experience

Work history, roles, and key accomplishments

Current

GROC Agent / Acting Incident Manager

Current

Allied Universal (Equifax)

Jan 2025 - Present (1 year 7 months)

Coordinate enterprise incident response across infrastructure, identity, and application teams. Monitor ServiceNow, PagerDuty, and Datadog alerts, resolving over 500 production incidents while improving response times and reducing backlog.

ServiceNow PagerDuty Datadog Incident Management Production Support