Open to opportunities

Jill Andali

@jillandali

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Systems analyst specializing in EHR integration testing, HL7 workflows, and problem resolution for healthcare teams.

United States

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What I'm looking for

I’m looking for a healthcare IT role where I can own EHR integration testing and HL7 workflows, collaborate with vendors, and support reliable go-lives, upgrades, and end-user success with clear documentation and strong problem management.

I’m an adaptable systems analyst with a strong focus on EHR integration testing and problem-solving. I streamline workflows and improve system performance by collaborating closely with departments and vendors, while delivering reliable user training, technical support, and comprehensive documentation.

Since 08/2019, I’ve served as a Systems Analyst for the Soarian & AthenaIDX at Northwell, driving integration resolutions between Soarian (registration/scheduling) and multiple medical group and hospital applications. I identify and triage issues, design solutions, and lead vendor initiatives to remediate integration problems promptly—handling HL7 standards, ADT message support, medical group onboarding, and system upgrades for Soarian and AthenaIDX.

Earlier, as a Business Analyst I at Northwell (01/2010–01/2019), I supported PAANS faculty practices by troubleshooting registration, scheduling, and billing issues in the IDX system, administering on-site go-live support, and building IDX setups (dictionary builds, master schedules, and custom report requests). Before that, I worked across helpdesk, network troubleshooting, and system implementation roles (including Citrix and Active Directory environments), and I also began my career in medical billing—supervising a unit of billers and improving billing automation to reduce turnaround time. My professional ethos is simple: communicate clearly, document thoroughly, and resolve issues in a way that helps the entire system run more consistently.

Experience

Work history, roles, and key accomplishments

Current

Systems Analyst

Current

Allscripts/Altera

Aug 2019 - Present (6 years 10 months)

Provided integration analysis and resolution for Soarian registration/scheduling and AthenaIDX billing systems, ensuring HL7-compliant data exchange. Led onboarding projects and supported ADT message processing, system upgrades, Active Directory issue remediation, and ServiceNow-based workflows.

EHR Integration HL7 Soarian AthenaIDX Integration Testing Acceptance Testing Active Directory ADT Message Processing ServiceNow Data Mapping

Business Analyst I

Northwell Health

Jan 2010 - Jan 2019 (9 years)

Collaborated with PAANS faculty end-users to troubleshoot registration, scheduling, and billing issues within the IDX system using problem management methodologies. Delivered go-live support for new acquisitions, built IDX setups and reports, trained front office staff, and coordinated vendor cases (OptumInsight) to resolve interface and integration issues.

Go Live Support Training Charge File Build Load Vendor Management One Look Interface QA Testing

Office System Analyst

Suffolk County Department of Health

Jan 2005 - Jan 2010 (5 years)

Ran and created IDX reports and supported end users through helpdesk ticketing using Track-It. Troubleshot hardware and software issues, deployed PCs across sites, managed Citrix ICA and Microsoft Outlook installations, and performed network/server troubleshooting to minimize downtime.

IDX Troubleshooting Windows Administration Network Troubleshooting Excel Access Word Exports end user support

System Analyst

Southside Hospital

May 2002 - Sep 2005 (3 years 4 months)

Provided frontline helpdesk support and resolved software and hardware issues for hospital users, including troubleshooting web application errors. Managed investigations in an NT environment, supported Active Directory and network systems, and assisted with equipment and software rollouts and end-user training.

Help Desk Support Active Directory Network Administration Crystal Reports Citrix Metaframe Tools Network Monitoring User Training Server Printer Diagnostics

Medical Biller & Supervisor

Financial Medical Systems

Jan 1994 - Jan 2002 (8 years)

Supervised a unit of billers handling charge entry and claim submission to support accurate, timely processing. Implemented automated Workers’ Comp and No-Fault billing workflows to streamline claims processing and followed up on error reports to resolve issues.

Medical Billing Charge Entry Workers' Comp No Fault Billing Insurance Claims Processing Payment Posting