Jacobk Phorson

As a Healthcare Business Analyst at Molina Healthcare, I analyze healthcare data to identify business needs and provide actionable insights. I collaborate with cross-functional teams to streamline processes and improve efficiency, while developing detailed documentation of business requirements and user stories. My efforts have led to a significant reduction in patient readmission rates and improv

In my role at Excellus Blue Cross Blue Shield, I coordinated communication templates and maintained project trackers, achieving high compliance and response rates. I worked with the Release Management Team to optimize testing processes and managed issue trackers to ensure timely documentation and resolution, enhancing stakeholder satisfaction and project delivery timelines.

At the New Jersey Institute for Disabilities, I elicited and validated business needs, collaborating with project sponsors to define project scope. My work improved stakeholder satisfaction and project success rates through effective requirements analysis and documentation, leading to a significant reduction in post-implementation issues.

As a Junior Healthcare Business Analyst at Kaiser Permanente, I collaborated with stakeholders to identify needs and documented business requirements. I successfully implemented solutions within project timelines, ensuring alignment with organizational goals and maintaining high documentation accuracy.