Open to opportunities

Lisa Smith

@lisasmith2

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Healthcare Business Systems Analyst with expertise in operations analysis and rule design.

United States

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What I'm looking for

I am looking for a role that fosters innovation, encourages collaboration, and offers opportunities for professional growth in rules management and business analysis.

I am a dedicated Business Systems Analyst with a strong background in healthcare business analysis and rule design. My experience spans twenty years in the healthcare technology sector, where I have successfully bridged the gap between business needs and technical solutions. At Athenahealth, I have honed my skills in analyzing client and payor requirements, while translating them into actionable system rule specifications, significantly enhancing practice workflows and improving efficiency.

Throughout my career, I have demonstrated a commitment to continuous improvement and innovation. My role at Salesforce as a Customer Intelligence Associate Analyst allowed me to leverage machine learning models to enhance user interface recommendations, resulting in improved outcomes for e-commerce product mixes. I take pride in mentoring new hires and collaborating with cross-functional teams to drive successful project outcomes.

Experience

Work history, roles, and key accomplishments

Current

Business Systems Analyst

Current

Athenahealth

Dec 2020 - Present (4 years 7 months)

Analyzed industry, client, and payer requirements to translate into system specifications for CRM. Designed solutions bridging business needs and technical automations, enhancing practice workflows.

Atlassian JIRA EMR Salesforce Athena Health EHR Athena Billing Business Analysis CRM Systems Specifications Workflow Automation Process Improvement Sigma Rule Tracker Confluence

Customer Intelligence Associate Analyst

Salesforce

Jan 2021 - Present (4 years 6 months)

Trained UI models through annotation and contextualization to identify e-commerce product mixes. Tested machine learning models using Jupyter, improving UI recommendations and outcomes.

UI Modeling Machine Learning Jupyter Data Analysis Reporting

Applications Analyst

RHI: Salesforce

Jan 2019 - Present (6 years 6 months)

Trained algorithms to recognize product distinctions and improve recommendations. Collaborated with designers and engineers to optimize and improve UI performance.

Algorithms Product Recommendations Collaboration Training

Business Analyst III

AllWays Health

Jan 2019 - Present (6 years 6 months)

Compiled and maintained business requirements in Agile and Waterfall environments to define scope, issues, and solutions for system configuration.

Agile Waterfall System Configuration

Lead Provider Data Configuration Manager

Senior Whole Health

Jan 2015 - Present (10 years 6 months)

Managed data projects via JIRA, conducted training, and resolved data issues. Implemented Excel reports bridging provider relations and data management.

Jira Data Management Training Excel Project Management

Internal Provider Relations Representative

Senior Whole Health

Jan 2013 - Present (12 years 6 months)

Assisted in CRM software implementation and testing, training new hires. Managed contract lifecycles, ensuring compliance and accuracy.

CRM Software Implementation Testing Training Contract Management Compliance

Provider Data Integrity Coordinator

Senior Whole Health

Jan 2012 - Present (13 years 6 months)

Processed contract requests and ensured data accuracy. Trained new employees and led cross-departmental relationship initiatives.

Relationship Management

Education

Degrees, certifications, and relevant coursework

Northeastern University

Bachelor's of Science Degree, Health Management

Activities and societies: Courses: Intro to MySQL, Tableau, Python

Studied Health Management, including courses in Intro to MySQL, Tableau, and Python. Gained foundational knowledge in data management and analysis tools relevant to healthcare.