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Tammy Tran

@tammytran1

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Program and business analyst driving process improvements, automation, and operational cost savings.

United States

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What I'm looking for

I seek program or analyst roles where I can lead cross-functional teams, drive automation and process improvements, and deliver measurable operational and cost efficiencies.

I am a resourceful program and business analyst with experience leading cross-functional teams in government and private sectors, delivering automation initiatives, process improvements, and multi-million-dollar project management. I have driven operational efficiencies, cleaned and normalized large datasets, optimized asset scheduling, and achieved significant cost avoidance through strategic backlog reduction.

I excel at stakeholder engagement, executive-level communication, and translating technical data into actionable insights, supported by practical experience with Zendesk, JIRA, Salesforce, and Excel analytics. I hold a BA in Communications, a PSPO I certification, and an active Secret clearance, and I am motivated to grow in program management or analyst roles that value initiative, problem-solving, and continuous learning.

Experience

Work history, roles, and key accomplishments

Logistics Assistant Deputy PM

Naval Sea Systems Command

Oct 2024 - Feb 2025 (4 months)

Directed cross-functional teams and contractors to deliver large-scale logistics and automation initiatives supporting 400+ facilities, achieving $10.2M in cost avoidance and optimizing scheduling for 230K+ assets annually.

Logistics Optimization Program Management Data Governance Process Automation Stakeholder Management Cost Optimization

In-Service Logistics Lead

Naval Sea Systems Command

Jan 2023 - Oct 2024 (1 year 9 months)

Led cross-functional efforts across engineering, procurement, and logistics to implement centralized issue management and process improvements that improved responsiveness and operational efficiency.

Logistics Coordination Stakeholder Engagement Contract Negotiation Process Improvement Procurement Agile Collaboration

Zendesk Administrator

StarCompliance

Jul 2022 - Jan 2023 (6 months)

Owned design and administration of the Zendesk platform, automating workflows, dashboards, and reporting to enhance client support operations and KPI monitoring.

Zendesk Workflow Automation Dashboarding Reporting KPIs

Senior Business Analyst

StarCompliance

Jan 2020 - Jan 2023 (3 years)

Served as primary client liaison for enterprise customers, led system configurations and Agile testing, and developed dashboards and documentation to improve compliance program performance.

Business Analysis Agile Dashboards Technical Documentation Process Improvement Compliance