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@beindunauhn
Dynamic and results-oriented Business Analyst
As a seasoned Business Analyst with 7 years of experience, I have successfully delivered multiple projects of varied magnitude, leveraging my proficiency in SDLC methodologies, Requirements Gathering, Business Requirements Documentation, Data Analysis, Process Optimization, and Client Engagement. My expertise spans Agile and Waterfall methodologies, with a strong background in creating User Stories, Acceptance Criteria, and AS-IS & TO-BE Process Flows.
Throughout my career, I have demonstrated my ability to work effectively with cross-functional teams, stakeholders, and external vendors to manage multiple project deadlines while maintaining attention to detail. My experience in creating innovative program initiatives has resulted in a 90% client retention rate through enhanced engagement strategies.
I am a dynamic and results-oriented professional with a strong passion for delivering high-quality results, and I am committed to continuing my growth and development in the field of Business Analysis.
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Work history, roles, and key accomplishments
Worked on OAH enhancement projects, following Agile Scrum framework, and interacted with cross-functional teams to understand requirements and provide solutions.
Worked on projects following Agile and Waterfall methodologies, assisted in requirements elicitation, BRD creation, and testing verification.
The Home Depot
Sep 2015 - Jun 2016 (9 months)
Enhanced customer engagement, delivered exceptional customer service, and streamlined office operations.
Zara
Nov 2013 - Aug 2014 (9 months)
Delivered personalized sales consultations, addressed customer concerns, and collaborated with cross-functional teams to develop sales strategies.
Degrees, certifications, and relevant coursework
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