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Beindu Nauhn

@beindunauhn

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Project /Operations Coordinator

United States

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What I'm looking for

Seeking a challenging role that leverages my skills and experience to drive business growth and improvement, with a focus on process optimization and client engagement.

Operations and administrative professional with 6+ years of experience in healthcare, legal, and nonprofit sectors. Skilled in process coordination, records management, and cross-functional communication. CompTIA Security+ certified with hands-on experience in Salesforce, SharePoint, and MS Access. Currently building toward data analytics with a focus on SQL and Excel. Open to remote operations, project coordination, and analyst-adjacent roles.

Experience

Work history, roles, and key accomplishments

Claims Coordinator

IPRO

Mar 2025 - Aug 2025 (5 months)

Tracked 60+ cases in Salesforce, monitoring progress, resolving delays, and updating stakeholders. Reported KPI trends in huddles/Scrums using Excel and Google Workspace. Identified workflow gaps during onboarding, reducing errors by 15%. Maintained accurate ticketing and case data across systems.

Google Workspace Salesforce KPI Tracking Cross Functional Collaboration Stakeholder Management

Administrative Assistant

NYS Department of State

Oct 2023 - Nov 2024 (1 year 1 month)

Coordinated 50+ monthly schedules for judges and attorneys, managing calendars, reviews, and conflicts via Outlook/SharePoint. Organized stakeholder meetings (virtual/in-person), handled logistics and follow-ups. Tracked and escalated tech issues using Excel and ITS system. Maintained compliance records and documentation in SharePoint/Access.

Jira SharePoint Microsoft Office Suite Project Management

Direct Support Professional

SCO Family of Services

Jun 2018 - Oct 2023 (5 years 4 months)

Achieved 90% client retention by coordinating programs serving 60,000+ residents and ensuring consistent follow-through. Trained 4 staff on workflows, improving accuracy and reducing reporting errors. Maintained compliant records using Excel/Adobe. Collaborated cross-functionally to resolve scheduling, documentation, and operational issues.

Dashboards Microsoft Office Suite Adobe Reporting Tools