Christina King

Served as a ServiceNow desk agent, reviewing end user’s change request/queries, incidents, and common service issues, documenting and processing for implementation. Provided ITIL v.4 change management methodology and IEP tools to support adoption of change implementation to install changes successfully by identifying the root causes, minimizing risks and impacts.

Provided virtual support to multiple Go-Lives, deployment, and program implementation. Distributed status reports, conducted data/schedule analysis, writing/editing formal deliverables, and supported leadership and stakeholders in client discussions.

Formulated and participated in the development of policies and procedures, assessing the effectiveness of programs and their impact by scope, importance, and severity. Created, updated, and finalized pre and post surveys for response and review to improve processes and execution of mission trainings.

Analyzed and evaluated budget projections, anticipated problems, and provided advice on budgetary opportunities to address shortfalls in all grants and resource management programs. Assisted with the identification and analysis of issues and/or development of recommendations to resolve routine and non-routine human capital and administrative management issues.

Independently managed and audited high volume and workflow of travel reimbursements submitted for payment from travelers and other departments. Led the reconciliation of 1700 delinquent open government cases, resulting in the processing of over $800,000 unpaid receipts/debts.

Supported managers and supervisors in creating, editing, and managing employee files with OGE 278, OGE 450 forms regarding labor relations topics, issues, and concerns. Formulated and participated in the development of policies and procedures for assessing the effectiveness of program procedures and their impact on processes.

Supported human capital program operations, using independent judgment in applying/adapting departmental guidelines, policies, and procedures. Implemented solutions to human resource management problems through studies that involve consideration and development of changes in managerial policies, practices, methods, procedures, and/or organizational structures.

Provided logistics management, informing leadership of budget, expenses, delegations, staffing, managing processes, developing standards, and promoting process improvement. Received and effectively handled employee complaints, performance improvement plans (PIP), performance appraisals (PA), and performance development (PD).

Assisted in the planning, development, and execution of a variety of human capital programs, independently addressing specialized or technical operational issues and problems. Regularly monitored established policies, procedures, systems, and performance standards to ensure efficient and effective operations and prompt, accurate service to participants/members.

Currently pursuing a Ph.D. in Human Resources Business Administration. This doctoral program is designed to provide in-depth knowledge and research skills in human resources and business administration.

Completed a Bachelor of Arts degree in English. This program provided a strong foundation in analytical thinking, critical reading, and effective communication skills.

Pursued a Master of Arts in Business Management and Leadership. This advanced degree focused on developing strategic leadership capabilities and comprehensive business acumen.