Open to opportunities

Rachel Palmer

@rachelpalmer1

Message

Program and resource management leader driving data-informed process improvements.

United States

Message

What I'm looking for

I seek a program or resource management role where I can lead cross-functional teams, improve processes with data-driven decisions, mentor staff, and deliver measurable operational impact in a collaborative, fast-paced organization.

I am a dynamic program and resource management professional with extensive experience optimizing processes, building stakeholder partnerships, and driving strategic improvements through data analysis. I have a proven track record of leading program coordination, resource management, and knowledge management initiatives to improve operational efficiency.

Across roles at General Dynamics Information Technology, CSC/DXC, and SCI, I led program meetings, workshops, onboarding, procurement, and implemented tracking systems to maximize utilization and compliance. I also designed training and knowledge-management materials, partnered with IT to implement databases, and delivered actionable analytics that informed executive decision-making.

I bring proactive problem-solving, clear communication, and leadership that mentors teams and fosters continuous improvement. I hold an Associate of Science and a SAFe Scrum Master certification, and I seek to apply my skills to lead high-impact initiatives in fast-paced, results-driven environments.

Experience

Work history, roles, and key accomplishments

Program Coordinator

General Dynamics Information Technology

Jun 2023 - May 2025 (1 year 11 months)

Coordinated program operations, workshops, and onboarding while managing stakeholder relationships and software procurement, delivering actionable data-driven recommendations that improved program execution.

Program Management Stakeholder Management Workshop Facilitation Onboarding Procurement Data Analysis Reporting

Resource Manager

General Dynamics Information Technology

Mar 2021 - Jun 2023 (2 years 3 months)

Implemented tracking systems and resource management strategies to optimize utilization, ensured compliance, and developed mitigation plans that reduced execution delays across projects.

Resource Management Capacity Planning Compliance Budget Analysis Scheduling Risk Mitigation

Program Management Office

General Dynamics Information Technology

Jan 2019 - Feb 2021 (2 years 1 month)

Served in a dual PMO and knowledge role implementing resource tracking and compliance measures, assessing project needs, and executing strategies to maximize resource efficiency.

PMO Compliance Risk Assessment Budget Analysis Process Design

Knowledge Manager

General Dynamics Information Technology

Jan 2019 - Feb 2021 (2 years 1 month)

Defined and optimized knowledge management processes and training materials, partnered with IT to implement databases, and improved information accessibility to support decision-making.

Knowledge Management Training Development Information Architecture Data Integrity Process Improvement Documentation

Problem Manager

CSC/DXC

Feb 2011 - Dec 2018 (7 years 10 months)

Led problem management to proactively identify and resolve IT issues, improved service quality, participated in change control, and ensured SLA performance through cross-functional coordination.

Problem Management Change Control SLA Root Cause Analysis

Asset Management Coordinator

CSC/DXC

Feb 2007 - Jun 2011 (4 years 4 months)

Managed asset workflows, developed procedural documentation, tracked KPIs to drive service improvements, and coordinated cross-functional requirements and inventory scheduling.

Asset Management Workflow Optimization Documentation Inventory Management Process Improvement

Team Leader

SCI

Apr 2004 - Feb 2007 (2 years 10 months)

Led and coached teams to improve performance and operational compliance, delegated responsibilities to optimize productivity, and drove continuous improvement initiatives.

Team Leadership Regulatory Compliance Coaching Performance Management Delegators Process Improvement Communication