Tammy Mitchell
@tammymitchell
Certified customer service representative experienced in fast-paced call center environments.
United StatesWhat I'm looking for
I am a certified customer service representative with extensive experience supporting Medicare and Marketplace consumers in high-volume inbound call centers and remote work settings. I have a proven track record of handling a wide range of caller needs—from claims and card orders to onboarding and training new Medicare students as a tenured nesting class instructor.
My background also includes property management, supervisory roles in parking operations, and medical administrative training, supported by strong organizational, clerical, and client-relations skills. I bring dependable work ethic, team leadership, multitasking ability, and practical experience with office systems and Microsoft Office to help improve customer experiences and operational efficiency.
Experience
Work history, roles, and key accomplishments
Healthcare Customer Service Rep
Maximus Federal
Jun 2022 - Present (3 years 3 months)
Assist Medicare and Marketplace consumers in a high-volume inbound call center handling inquiries from card orders to claims; served as tenured nesting instructor for new Medicare hires to improve onboarding effectiveness.
Property Manager
Public Storage
Feb 2021 - Oct 2021 (8 months)
Managed day-to-day operations of a storage property including leasing, vacancies, evictions, bank deposits, opening/closing procedures, clerical tasks, and customer relations to maintain occupancy and revenue.
Booth Cashier & Supervisor
Standard Parking Corp
Jul 2014 - Aug 2019 (5 years 1 month)
Progressed from booth cashier to parking enforcement officer and then supervisor, overseeing operations of the Sundial parking garage and managing staff, enforcement, and customer-facing transactions.
Education
Degrees, certifications, and relevant coursework
Florida School of Business
Diploma, Medical Assisting
1995 - 1996
Completed a Medical Assistant diploma program covering clinical and administrative medical assisting tasks.
Hillsborough High School
High School Diploma, General Education
1991 - 1994
High school education with coursework completed through 1994.
Brewster Technical Center
Certificate, Health Unit Coordination
Completed training as a Health Unit Coordinator.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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