Tammy Krauss
@tammykrauss
I provide technical support, data management, and process documentation across IT, administrative, and quality-focused operations.
United StatesWhat I'm looking for
I've supported IT and operations teams through Level 1 helpdesk ticket resolution, 24/7 security and data-stream monitoring, and hardware and software troubleshooting. At Kelly Services supporting United Technologies, I managed escalations and remediation involving internet traffic, anti-virus, intrusion prevention, and server activity.
I've also built and maintained MS Access and Excel databases, verified scanned records, maintained departmental web pages, and created training materials for staff and suppliers. My background includes quality support at Hamilton Sundstrand, administrative information management at Wheeler Clinic, and user support across IBM PC environments and more than 100 software packages.
Experience
Work history, roles, and key accomplishments
Transcriptionist
Rev.com
Jan 2019 - Dec 2020 (1 year 11 months)
Transcribed audio content for various clients, ensuring accuracy and timely delivery.
Education
Degrees, certifications, and relevant coursework
Tunxis Community College
Associate of Science, Information Technology
2001 - 2004
Earned an Associate of Science in Information Technology from Tunxis Community College from 2001 to 2004.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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