Kimberly Burton
@kimberlyburton
I resolve technical issues across devices, streaming services, and digital platforms.
United StatesWhat I'm looking for
I've provided self-employed IT technical support since 2010, resolving more than 20 technical inquiries daily across desktops, laptops, and streaming services.
I troubleshoot Windows, iOS, and Android issues and guide users through hardware and software fixes using remote collaboration tools and live chat. I also train clients on Microsoft Office Suite, OneDrive, Outlook, and podcast platforms.
My work is grounded in detailed documentation, CRM-style workflows, and identifying user experience trends to improve resolution efficiency.
Earlier, I managed high-volume customer transactions and operational reporting at Chevron, and supported office communications, data entry, scheduling, and stakeholder inquiries at Cumberland Energy Oil.
Experience
Work history, roles, and key accomplishments
IT Technical Support Consultant
Self Employed
Jul 2010 - Present (16 years 2 months)
Resolved over 20 technical inquiries daily for desktops, laptops, and streaming services, maintaining high customer satisfaction. Provided remote guidance and trained clients on Microsoft Office and podcast platforms.
Education
Degrees, certifications, and relevant coursework
Eastern New Mexico University
Bachelor of Business Administration, Business Administration
Pursuing a Bachelor of Business Administration in Business Administration.
Penn Foster High School
High School Diploma, General Studies
Earned a High School Diploma in January 2017.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Kimberly?
You can contact Kimberly and 90k+ other talented remote workers on Himalayas.
Message KimberlyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
