Jessica Hamilton
@jessicahamilton
I streamline IT operations, fulfillment, training, and customer support processes.
United StatesWhat I'm looking for
I've supported Datamax across hardware and software fulfillment, SaaS lifecycle management, IT helpdesk operations, and customer training. I managed procurement, inventory, billing, ticket workflows, SLAs, onsite dispatches, and client communication for multiple branch locations.
Currently at Performance Beauty Group, I maintain employee data for four departments, audit records for discrepancies, and implement corrective actions. I focus on documenting processes, improving internal efficiency, and delivering a strong customer experience.
Experience
Work history, roles, and key accomplishments
IT Helpdesk Operations
Performance Beauty Group
Mar 2025 - Present (1 year 6 months)
Entered and maintained employee data for four departments, performing regular audits to identify discrepancies and implement corrective actions.
Equipment Processing Specialist
Datamax, Inc.
May 2021 - Mar 2025 (3 years 10 months)
Managed start-to-finish hardware and software fulfillment through a ticketing system, including quoting, purchase order generation, procurement, inventory, and billing for four branch locations. Oversaw SaaS and software license purchasing and lifecycle management, as well as client phone system account creation and administration.
Training Specialist
Datamax, Inc.
Aug 2016 - May 2021 (4 years 9 months)
Delivered onsite customer training for hardware and software solutions through group and one-on-one sessions. Developed comprehensive leave-behind materials and training documentation, and provided post-installation follow-up and troubleshooting support.
RMM Coordinator
Datamax, Inc.
Jun 2013 - Aug 2016 (3 years 2 months)
Served as IT Helpdesk Coordinator, managing service-level agreements (SLAs), ticket intake, prioritization, and resolution. Oversaw ticket workflows and team performance while coordinating onsite dispatches and acting as primary client liaison.
Education
Degrees, certifications, and relevant coursework
University of Texas at Dallas Harry W. Bass Jr. School of Arts, Humanities, and Technology
Literary Studies
Pursued studies in Literary Studies at the University of Texas at Dallas.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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