Open to opportunities

Raechelle Tillman

@raechelletillman

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Experienced remote professional specializing in customer support and data accuracy.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated remote professional with over 6 years of experience in client-facing roles, specializing in customer support and data accuracy. My expertise lies in managing high-volume interactions through various communication channels, including chat, email, and voice. I am proficient in utilizing CRM software like Salesforce and virtual collaboration tools such as Slack and Zoom to enhance team efficiency and customer satisfaction.

Throughout my career, I have consistently delivered exceptional service, achieving a 95% resolution rate for customer inquiries on first contact. My commitment to data integrity and organizational success has led to significant improvements in workflow efficiency and customer loyalty. I take pride in my ability to adapt quickly to changing environments and to provide tailored solutions that meet the unique needs of each client.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Foundever

Jul 2024 - Present (1 year)

Managed inbound and outbound customer inquiries across chat and phone channels, resolving 95% of issues on first contact. Conducted precise data entry to update customer records, ensuring information accuracy in CRM systems. Utilized Slack to enhance team communication and collaboration, contributing to a 10% increase in workflow efficiency.

Customer Support Data Entry Salesforce Slack Problem Solving Communication Virtual Collaboration Multitasking

Fine Jewelry Sales Associate

Zales The Diamond Store

Oct 2021 - Mar 2024 (2 years 5 months)

Provided outstanding customer service, resolving 95% of inquiries on the spot, leading to a 25% increase in customer satisfaction ratings. Utilized POS systems for sales transactions while engaging with customers across various channels, ensuring a seamless experience.

Customer Service Sales Communication Customer Engagement Data Analysis Problem Solving Product Knowledge Relationship Building Team Collaboration

Traveling Home Care Aide

AllN1 Healthcare

Sep 2019 - Oct 2021 (2 years 1 month)

Maintained accurate patient care records through digital data entry systems while providing compassionate care to home-bound patients. Communicated regularly with physicians to report patient status, ensuring adherence to care plans and HIPAA policies.

Patient Care Data Entry HIPAA Communication Problem Solving Team Collaboration

Jewelry Consultant

Banter by Piercing Pagoda - Signet Jewelers

Nov 2017 - Apr 2019 (1 year 5 months)

Engaged with customers to resolve inquiries, achieving 95% issue resolution on first contact. Drove new customer acquisition through effective communication and marketing strategies, resulting in a 15% increase in new client sign-ups.

Customer Engagement Sales Communication Problem Solving Marketing Strategies Product Knowledge Team Collaboration Inventory Management Customer Retention

Intern

Miami Gardens City Hall

Jun 2017 - Aug 2017 (2 months)

Assisted the Mayor’s office with administrative tasks, including data entry and scheduling. Provided outbound calls to notify individuals of city funding assistance approval, contributing to improved community engagement.

Administrative Support Data Entry Communication Public Speaking Scheduling Community Engagement Compliance Reporting Team Collaboration

Education

Degrees, certifications, and relevant coursework

Florida Agricultural and Mechanical University

Bachelor of Science, Psychology

2020 - 2024

Pursuing a Bachelor of Science in Psychology, focusing on understanding human behavior, mental processes, and the application of psychological principles in various contexts.