Johnathan Ysquierdo

Provided support for a high-volume phone center, including scheduling appointments and performing verification to provider rules and guidelines. Conferred with patients to confirm demographic information, entered details into the system, and maintained HIPAA-required protections.

Handled 50+ customer inquiries daily by providing timely, accurate policy information and support. Conducted follow-ups to maintain customer satisfaction and retention through consistent relationship management.

Supported a high-volume phone center by scheduling appointments and verifying patient information against provider rules and guidelines. Documented service requests and ensured HIPAA-compliant protection of patient data while maintaining a professional tone.

Managed high-volume inbound and outbound collection calls while navigating multiple programs and noting call outcomes. Assisted debtors in resolving and negotiating payments while following State and FDCPA guidelines.

Maintained a high-volume call load in a fast-paced remote environment while meeting performance benchmarks. Provided courteous service by multitasking across systems and adhering to client expectations and confidentiality requirements.

Completed office and medical unit coordination tasks including ordering supplies, maintaining records databases, and performing electronic filing and bookkeeping. Assisted with patient admissions, discharges, and transfers in the hospital computer system and served as a liaison between physicians, staff, and departments.

Adapted quickly to new factory procedures while supporting machine operations, including feeding and running equipment. Prepared product for shipment by packing items to order sheets and met production standards through accurate order completion.

Maintained safe and efficient equipment usage by adjusting settings to support accurate production outcomes. Conducted preventive maintenance on the process line, resolved issues quickly, and kept the work area clean.

Operated equipment safely and adjusted settings to ensure accurate production of goods while maintaining a clean workspace. Performed preventive maintenance and resolved production problems to minimize downtime.

Earned a Bachelor in Graphic Design & Communication at the University of Texas at Rio Grande Valley from 2016 to 2020.

Completed a high school diploma at Science Academy of South Texas from 2012 to 2016.