Calista Joseph

I am a dedicated professional with extensive experience in administrative and customer support roles, specializing in health insurance. My journey has been marked by a commitment to ensuring client satisfaction through effective communication, time management, and organizational skills. I thrive in collaborative environments, working closely with clients and internal teams to provide accurate information and meet both client and company expectations.

In my recent role as a Health Insurance Agent at American Health Marketplace, I specialized in processing sensitive health insurance applications, ensuring compliance with Marketplace standards. My strong organizational practices and attention to detail allowed me to handle a high volume of cases efficiently while maintaining confidentiality. I take pride in my ability to minimize application errors and streamline processes, which ultimately enhances the client experience.

Previously, as a Medical Records Technician at Advantmed, I managed confidential patient data and ensured compliance with HIPAA standards. My role involved retrieving and entering sensitive medical information into electronic health record systems, where I consistently met productivity targets while maintaining accuracy. This experience honed my ability to work independently and manage time effectively in a fast-paced environment.