Ahmed Elewa

Manage IT systems and daily operations, lead user support, and resolve technical issues. Serve as sole Microsoft 365 administrator, migrate Exchange Server to Exchange Online, implement ERPNext, and build AI agents and MCP servers for automation.

Administered Windows Server 2008, Exchange 2007, ISA Server 2006, Office Communications Server 2007, and SharePoint Portal 2007. Managed System Center Operations Manager, Data Protection Manager, Configuration Manager, and data center infrastructure.

Administered network and systems infrastructure, including ISA Server, Exchange, Active Directory, and security and antivirus servers.

Administered plant IT infrastructure, including ISA Server, Exchange, and Active Directory. Planned and implemented systems at client sites and coordinated remote support.

Led the help desk team, resolved recurring support issues, and administered Active Directory users and groups. Implemented and administered Remote Installation Services (RIS).

Provided IT systems support, performed systems administration, and delivered training. Worked on site at Mobinil Egypt as senior help desk engineer, administered SharePoint and Project Server for Vodafone Egypt, and implemented SharePoint, SQL Server, Exchange, and Active Directory for MCIT portal.

Administered the network and configured and maintained database systems. Prepared PowerPoint presentations and daily Excel reports.

Installed, configured, and supported Windows 98, ME, NT, and 2000 desktops and servers. Provided help desk support to users at all levels, including daily Microsoft Office support and reporting.

Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), and Microsoft Certified Professional (MCP).

Bachelor of Science in Computer Science with specialization in computer networking and databases.

Microsoft Certified Systems Administrator (MCSA) certification.

Microsoft Certified Professional (MCP) certification.

Oracle 10g Database Administrator (DBA) certification.