Open to opportunities

Tameisha Powell

@tameishapowell

Message

I’m a Tier Two customer service professional delivering HIPAA-compliant member support.

United States

Message

What I'm looking for

I’m looking for a role where I can deliver caring, efficient support while using my Tier Two call center experience and HIPAA knowledge to help members and patients, grow my skills, and provide high-quality outcomes.

I’m a Tier Two Customer Service Representative and Remote Customer Service Rep who helps members and participants with a focus on a genuine, caring experience. I bring proper phone etiquette, strong verification and eligibility lookups, and a steady, high-volume call handling approach.

In my Medicaid-funded role with AmeriHealth Caritas of PA, I routed unresolved claim calls to billing and handled appeals, grievances, and complaints. I also supported warm transfers from Tier One reps and approached each call as if I were the member myself.

Before that, I built a strong patient-facing foundation as a Medical Assistant/Medical Receptionist across multiple internal medicine and community health settings. I handled front and back-office work including scheduling, registration, rooming patients, taking vitals, EMR documentation, authorizations and referrals, HIPAA compliance, quality control, and clinical support like injections, diabetic device teaching, EKGs, and venipuncture.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Rep

AmeriHealth Caritas of PA

Oct 2022 - Sep 2025 (2 years 11 months)

Tier Two remote customer service representative for a Medicaid-funded insurance company, supporting member and participant experiences. Handled eligibility verification, routed unresolved claim calls to billing, and processed appeals, grievances, and complaints while managing high call volumes.

Customer Service Call Center Remote Customer Service Eligibility Verification Routing Unresolved Claims Claims Appeals Grievances Complaints Warm Transfers Prior Authorizations HIPAA compliance Front Office Back Office

Medical Assistant/Medical Receptionist

Mercy Fitzgerald, Trinity Health

Nov 2018 - Apr 2022 (3 years 5 months)

Medical assistant and medical receptionist supporting internal medicine with front and back office duties. Managed patient rooming and vitals, injections, diabetic device teaching, provider messaging, faxing, check-in/check-out, and submitted prior authorizations and precertifications for medications and radiology testing.

Medical Reception Patient Check In Rooming Patients Diabetic Device Teaching Messaging Prior Authorizations Pre Certification Patient Scheduling Registration HIPAA compliance

Medical Assistant/Medical Receptionist

Crozer Keystone Community Health Center

Jul 2015 - Nov 2018 (3 years 4 months)

Medical assistant and medical receptionist providing patient care and office operations. Performed rooming and vitals, EKGs and venipuncture, assisted with procedures, managed scheduling and registration, handled EMR documentation, and submitted authorizations and referrals while maintaining HIPAA compliance and quality control.