Open to opportunities

Tameica Williams

@tameicawilliams

Message

Enthusiastic business analyst with a decade of process improvement experience.

Jamaica

Message

What I'm looking for

I am looking for a challenging role that fosters growth, collaboration, and innovation.

I am a dedicated Business Analyst with ten years of experience in analyzing business processes and implementing effective solutions. My expertise lies in translating complex data into actionable insights that drive strategic decision-making and optimize operational efficiency. I have a proven track record of identifying improvement opportunities and successfully executing projects that enhance productivity and reduce costs.

Throughout my career, I have worked with various organizations, including TIU and RJR Gleaner, where I have honed my skills in requirement gathering, stakeholder management, and project management. My ability to foster effective communication between business and IT teams has been instrumental in bridging the gap between technical and non-technical stakeholders. I am passionate about continuous improvement and have successfully implemented agile methodologies that have led to significant reductions in project delivery times.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst Consultant

Current

TIU

Jan 2023 - Present (2 years 8 months)

Evaluated and optimized business processes, specifically in Payroll and HRM, to identify inefficiencies. Gathered, analyzed, and documented stakeholder requirements to align with business goals and ensured effective communication of these requirements.

Cross Functional Collaboration Change Management Performance Monitoring

Business Analyst

RJR Gleaner Communication

Jan 2017 - Dec 2023 (6 years 11 months)

Documented and analyzed current and future business processes using various methodologies and tools. Conducted comprehensive analysis of business process enhancements, cost reduction, and efficiency improvements.

Business Process Analysis Requirement gathering Stakeholder Management Project Planning Data Analysis Tableau SQL Microsoft Office 365 Visio

Business Analyst

Tax Administration Jamaica

Aug 2012 - Apr 2017 (4 years 8 months)

Conducted sensitization presentations on new EFT systems after cost-benefit analysis. Designed and maintained user manuals and created UAT test plans for new and existing systems.

Cost Benefit Analysis Test Plans Technical Solutions Microsoft Office

Manager Business Analyst

Tax Administration Jamaica

Dec 2013 - Jan 2014 (1 month)

Supervised team members in coordinating and organizing User Acceptance Tests (UATs). Managed the development process document for Stamping Procedures and consulted with functional unit management to identify business needs for automation.

Team Supervision UAT Management Data Conversion

Application Administration

Inland Revenue Department

Apr 2011 - Aug 2012 (1 year 4 months)

Assisted in the maintenance and troubleshooting of iNCRS equipment, including printers. Created user accounts for various applications and performed daily and weekly backups of tax collection information.

Maintenance Troubleshooting Data Backup

Computer Operator

Inland Revenue Department

May 2007 - Mar 2011 (3 years 10 months)

Backed up user files and maintained inventory of storage devices and equipment. Created, enabled, and disabled user accounts, and reset user passwords for various applications.

Inventory Management Password Reset System Administration Troubleshooting Password Resets

Refunds Officer

Inland Revenue Department

Sep 1997 - Apr 2007 (9 years 7 months)

Provided support to customers with refund queries and logged Taxpayer Accounts entries on the system. Prepared Bank Reconciliation of Taxpayer Accounts, reports, and vouchers.

Customer Support Account Entry Bank Reconciliation Report Preparation Microsoft Office

Education

Degrees, certifications, and relevant coursework

University of the West Indies (Mona Business School)

MSC Cybersecurity, Cybersecurity

Currently pursuing a Master of Science in Cybersecurity at the University of the West Indies (Mona Business School). This program focuses on advanced topics in cybersecurity.

University of the West Indies (Mona Business School)

Certificate, Data Protection

Completed a Certificate in Data Protection at the University of the West Indies (Mona Business School). This program provided specialized knowledge in data privacy and protection regulations.

Watermark Learning

Certificate, Business Analysis Fundamentals

Earned a Certificate in Business Analysis Fundamentals from Watermark Learning. This program covered essential concepts and techniques in business analysis.

University College of the Caribbean

Bachelor of Science, Information Technology

Completed a Bachelor of Science in Information Technology at University College of the Caribbean. This program provided a strong foundation in IT principles and applications.

University of the West Indies (Mona Business School)

Certificate, Project Management

Obtained a Certificate in Project Management from the University of the West Indies (Mona Business School). This certification enhanced skills in planning, executing, and closing projects.