Open to opportunities

Judine Smith

@judinesmith

IT Business Analyst and UX-focused support professional, turning data and systems into clear reports, training, and measurable outcomes.

Jamaica

Message

What I'm looking for

I’m looking for an IT role where I can combine analytics, problem-solving, and clear communication to produce strong reports, support systems like LMS/ERP, train staff effectively, and help the team hit measurable goals in a fast-paced environment.

I’m a high-performing IT professional with over 5 years of experience in information technology, focused on delivering high-impact work through strong relationships and practical problem-solving. I thrive in fast-paced environments and use analytics and clear communication to help teams succeed.

In my technical and business roles, I’ve resolved helpdesk tickets and provided technical support for Learning Management Systems (LMS) and Enterprise Resource Planning (ERP). I also support system and process management through reviews, data and documentation work like issue logs and instructional manuals, and staff enablement through training and user guides.

Earlier, I built hands-on support expertise in acquiring and workplace IT—installing and troubleshooting point of sale hardware, monitoring systems, managing workstation administration tasks, and assisting helpdesk users. I’ve also supported commercial outcomes by assessing merchant websites for e-commerce best practices and guidelines and helping teams achieve sales targets and metrics.

Experience

Work history, roles, and key accomplishments

Current

User Experience Expert

Current

Caribbean Maritime University

May 2025 - Present (1 year)

Resolved helpdesk tickets and provided technical support for LMS and ERP systems. Participated in system design reviews, managed data entry and issue logs, and created instructional manuals.

Help Desk Support LMS Support ERP Support Technical Documentation Design Reviews Data Entry

Current

IT Business Analyst

Current

Ellco Jamaica Limited

Oct 2024 - Present (1 year 7 months)

Evaluated current software and tools, recommended improvements, and helped streamline daily workflows for customers. Created easy-to-understand reports and user guides, and trained staff on using new technology effectively.

Business Analysis Requirements Documentation Reporting User Training Technical Writing Process Improvement Customer Enablement

E-Commerce & Products Officer

Sagicor Bank Jamaica

May 2023 - Jun 2024 (1 year 1 month)

Supported sales efforts and target tracking to help ensure required metrics were achieved. Assisted with payment products/projects coordination, handled customer service inquiries, and assessed merchants’ websites against e-commerce best practices and card-brand guidelines.

Sales Targets Metrics Customer Service Merchant Website Review Reporting

Acquirer Technical Support Associate

Sagicor Bank Jamaica

Oct 2022 - May 2023 (7 months)

Installed, tested, and removed point-of-sale hardware at merchant locations, and trained merchants on POS equipment use. Troubleshot merchant error messages and escalated technical issues to internal teams and external vendors as needed.

Point of Sale Merchant Training Hardware installation Troubleshooting Technical Support

Network Operations Admin

Sagicor Group Jamaica

Jun 2022 - Oct 2022 (4 months)

Monitored systems with provided tools, ensured monitoring coverage, and responded to help desk requests during off-hours. Helped ensure issues were properly logged and closed with complete resolution details.

Network Monitoring IT Operations

Workstation Administrator (Acting)

Sagicor Group Jamaica

Jan 2021 - Jan 2022 (1 year)

Installed, configured, maintained, and supported desktop systems to support daily customer service needs, managing more than 60% of the company’s computers and peripherals. Troubleshot technical issues, performed repairs/replacements, managed antivirus installation, and supported POS deployment by injecting keys into approximately 200 POS/mobile point-of-sale machines.

Desktop Support Hardware Maintenance Software support Antivirus Management Troubleshooting Inventory Management Configuration Management

IT Helpdesk Assistant

Sagicor Group Jamaica

Jan 2019 - Jan 2021 (2 years)

Provided first-line support via phone, email, and instant messaging channels, including user management tasks such as password resets and user updates. Troubleshot technical issues, documented resolutions, maintained system documentation, and supported the IT department.

Password Resets Technical Troubleshooting IT Support Documentation Reporting

Data Entry Processor (Temp)

KPMG Jamaica

Oct 2018 - Nov 2019 (1 year 1 month)

Migrated and digitized HR data from physical and spreadsheet sources into an online system using specialized tools. Performed data quality assurance through audits to identify and correct errors and improve data entry efficiency and accuracy.

Data Migration Data Entry Data Quality Assurance Auditing Process Improvement Documentation Spreadsheet Management