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@janiellelawrence
Business Analyst with expertise in data analysis and reporting.
I am a dedicated Business Analyst with a strong background in data analysis and reporting, currently working at N.I.C.E Global. My experience includes developing internal support systems and creating insightful dashboards using Microsoft Power BI. I thrive on transforming data into actionable insights that drive operational efficiency.
With a Master’s degree in Big Data and Business Intelligence, I have honed my skills in analyzing key performance indicators and developing reporting solutions. My previous roles have equipped me with the ability to manage teams and oversee complex data operations, ensuring that all deliverables meet the highest standards of quality.
I am passionate about leveraging technology to enhance business processes and am always eager to learn and adapt to new challenges. My goal is to continue growing in a dynamic environment where I can contribute to impactful projects and drive business success.
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Work history, roles, and key accomplishments
N.I.C.E Global
Feb 2019 - Present (6 years 9 months)
Developed internal support systems and reports for operations, analyzing data to create and maintain online reports and dashboards showing agent/department performance. Developed applications to automate manual reporting and observed and analyzed KPIs of each team to develop reporting solutions/dashboards.
N.I.C.E Global
Oct 2019 - Mar 2025 (5 years 5 months)
Accumulating, analyzing, interpreting and reporting Credit and Collections Operational Performance data for Wiley Credit Collections Teams and Senior Management. Develop and implemented Key Performance Indicators (KPIs), Operational Plans, Dashboards and Reporting aligned with established KPIs / Objectives. Developed tools/applications that automate manual reporting and reconciliation processes.
ADS Global, Inc
Nov 2017 - Feb 2019 (1 year 3 months)
Designed solutions that comply with existing systems architecture for project efficiencies and managed database management and upgrades inclusive of data entry, imports and processing. Managed the programming team and ensured that each team member produced all tasks required of them.
ADS Global, Inc
Oct 2011 - Nov 2017 (6 years 1 month)
Had full responsibility for all aspects of software technologies for company projects and supervised junior programming staff to achieve the goals of the company. Provided training for new programmers to gain knowledge of the company’s functions and solved problems and recommended corrective action(s).
Snopac Products
Jun 2010 - Aug 2010 (2 months)
Processed different types of salmon.
Canobie Lake Park
May 2009 - Sep 2009 (4 months)
Operated the rides at this amusement park.
Canobie Lake Park
May 2008 - Sep 2008 (4 months)
Operated the rides at this amusement park.
ADS Global, Inc
Nov 2017 - Present (8 years)
Designed solutions that comply with existing systems architecture for project efficiencies and managed database management and upgrades. Managed the programming team, ensuring each member produced required tasks.
Brown’s Town Community College
Sep 2007 - Present (18 years 2 months)
Provided community service as a Teacher/Student Assistant.
Steer Town Primary and Junior High School
Apr 2007 - Present (18 years 7 months)
Participated in social outreach as a Teacher/Student Assistant.
St. Ann’s Bay Public Hospital
Sep 2002 - Present (23 years 2 months)
Volunteered as a child attendant at the hospital.
Degrees, certifications, and relevant coursework
Master in Big Data and Business Intelligence, Big Data and Business Intelligence
2019 - 2021
Grade: Cum Laude
Pursued a Master's degree focusing on Big Data and Business Intelligence. Achieved outstanding academic results, recognized with a Cum Laude certificate.
Master, Big Data and Business Intelligence
2019 - 2021
Grade: Cum Laude
Completed a Master's degree in Big Data and Business Intelligence. Achieved a Cum Laude certificate for outstanding academic results.
Bachelors Degree in Computing and Information Technology, Computing and Information Technology
2007 - 2011
Completed a Bachelor's degree in Computing and Information Technology. Specialized in Enterprise Computing through coursework and projects.
Bachelor's Degree, Computing and Information Technology
2007 - 2011
Obtained a Bachelor's Degree in Computing and Information Technology. Majored in Enterprise Computing.
Associate Degree in Computer Science, Computer Science
2005 - 2007
Earned an Associate Degree in Computer Science. Also obtained CAPE passes in relevant subjects and City & Guilds certificates in Information Processing and Programming.
Associate Degree, Computer Science
2005 - 2007
Activities and societies: CAPE passes in Computer Science (unit 1&2), Communications, Caribbean Studies, Information Technology, Statistical Analysis, Management of Business. City & Guilds Technician Certificate in Information Processing. City & Guilds Certificate in Programming.
Earned an Associate Degree in Computer Science. Achieved CAPE passes in Computer Science (unit 1&2), Communications, Caribbean Studies, Information Technology, Statistical Analysis, and Management of Business. Also obtained City & Guilds Technician Certificate in Information Processing and City & Guilds Certificate in Programming.
Software and tools used professionally
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