Janielle Lawrence

Developed internal support systems and reports for operations, analyzing data to create and maintain online reports and dashboards showing agent/department performance. Developed applications to automate manual reporting and observed and analyzed KPIs of each team to develop reporting solutions/dashboards.

Accumulating, analyzing, interpreting and reporting Credit and Collections Operational Performance data for Wiley Credit Collections Teams and Senior Management. Develop and implemented Key Performance Indicators (KPIs), Operational Plans, Dashboards and Reporting aligned with established KPIs / Objectives. Developed tools/applications that automate manual reporting and reconciliation processes.

Designed solutions that comply with existing systems architecture for project efficiencies and managed database management and upgrades inclusive of data entry, imports and processing. Managed the programming team and ensured that each team member produced all tasks required of them.

Had full responsibility for all aspects of software technologies for company projects and supervised junior programming staff to achieve the goals of the company. Provided training for new programmers to gain knowledge of the company’s functions and solved problems and recommended corrective action(s).

Designed solutions that comply with existing systems architecture for project efficiencies and managed database management and upgrades. Managed the programming team, ensuring each member produced required tasks.

Processed different types of salmon.

Operated the rides at this amusement park.

Operated the rides at this amusement park.

Provided community service as a Teacher/Student Assistant.

Participated in social outreach as a Teacher/Student Assistant.

Volunteered as a child attendant at the hospital.

Grade: Cum Laude

Pursued a Master's degree focusing on Big Data and Business Intelligence. Achieved outstanding academic results, recognized with a Cum Laude certificate.

Grade: Cum Laude

Completed a Master's degree in Big Data and Business Intelligence. Achieved a Cum Laude certificate for outstanding academic results.

Completed a Bachelor's degree in Computing and Information Technology. Specialized in Enterprise Computing through coursework and projects.

Obtained a Bachelor's Degree in Computing and Information Technology. Majored in Enterprise Computing.

Earned an Associate Degree in Computer Science. Also obtained CAPE passes in relevant subjects and City & Guilds certificates in Information Processing and Programming.

Activities and societies: CAPE passes in Computer Science (unit 1&2), Communications, Caribbean Studies, Information Technology, Statistical Analysis, Management of Business. City & Guilds Technician Certificate in Information Processing. City & Guilds Certificate in Programming.

Earned an Associate Degree in Computer Science. Achieved CAPE passes in Computer Science (unit 1&2), Communications, Caribbean Studies, Information Technology, Statistical Analysis, and Management of Business. Also obtained City & Guilds Technician Certificate in Information Processing and City & Guilds Certificate in Programming.