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Janielle Lawrence

@janiellelawrence

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Business Analyst with expertise in data analysis and reporting.

Jamaica

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What I'm looking for

I seek a role that challenges me and fosters professional growth in data-driven decision-making.

I am a dedicated Business Analyst with a strong background in data analysis and reporting, currently working at N.I.C.E Global. My experience includes developing internal support systems and creating insightful dashboards using Microsoft Power BI. I thrive on transforming data into actionable insights that drive operational efficiency.

With a Master’s degree in Big Data and Business Intelligence, I have honed my skills in analyzing key performance indicators and developing reporting solutions. My previous roles have equipped me with the ability to manage teams and oversee complex data operations, ensuring that all deliverables meet the highest standards of quality.

I am passionate about leveraging technology to enhance business processes and am always eager to learn and adapt to new challenges. My goal is to continue growing in a dynamic environment where I can contribute to impactful projects and drive business success.

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Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

N.I.C.E Global

Feb 2019 - Present (6 years 9 months)

Developed internal support systems and reports for operations, analyzing data to create and maintain online reports and dashboards showing agent/department performance. Developed applications to automate manual reporting and observed and analyzed KPIs of each team to develop reporting solutions/dashboards.

Microsoft Power BI Data Analysis Reporting KPI Analysis Data Integration

Credit and Collections Analyst Lead

N.I.C.E Global

Oct 2019 - Mar 2025 (5 years 5 months)

Accumulating, analyzing, interpreting and reporting Credit and Collections Operational Performance data for Wiley Credit Collections Teams and Senior Management. Develop and implemented Key Performance Indicators (KPIs), Operational Plans, Dashboards and Reporting aligned with established KPIs / Objectives. Developed tools/applications that automate manual reporting and reconciliation processes.

IT Programming and Data Operations Mngr

ADS Global, Inc

Nov 2017 - Feb 2019 (1 year 3 months)

Designed solutions that comply with existing systems architecture for project efficiencies and managed database management and upgrades inclusive of data entry, imports and processing. Managed the programming team and ensured that each team member produced all tasks required of them.

System Architecture Database Management Data Processing

Senior Programmer/Analyst

ADS Global, Inc

Oct 2011 - Nov 2017 (6 years 1 month)

Had full responsibility for all aspects of software technologies for company projects and supervised junior programming staff to achieve the goals of the company. Provided training for new programmers to gain knowledge of the company’s functions and solved problems and recommended corrective action(s).

Software Development Team Leadership Training

Sea food processor

Snopac Products

Jun 2010 - Aug 2010 (2 months)

Processed different types of salmon.

Food Processing

Rides Operator

Canobie Lake Park

May 2009 - Sep 2009 (4 months)

Operated the rides at this amusement park.

Ride Operation Customer Service

Rides Operator

Canobie Lake Park

May 2008 - Sep 2008 (4 months)

Operated the rides at this amusement park.

Ride Operation Customer Service

IT Programming and Data Operations Manager

ADS Global, Inc

Nov 2017 - Present (8 years)

Designed solutions that comply with existing systems architecture for project efficiencies and managed database management and upgrades. Managed the programming team, ensuring each member produced required tasks.

Systems Architecture Database Management Team Management

Teacher/ Student Assistant

Brown’s Town Community College

Sep 2007 - Present (18 years 2 months)

Provided community service as a Teacher/Student Assistant.

Teacher/Student Assistant

Steer Town Primary and Junior High School

Apr 2007 - Present (18 years 7 months)

Participated in social outreach as a Teacher/Student Assistant.

Outreach

Child attendant

St. Ann’s Bay Public Hospital

Sep 2002 - Present (23 years 2 months)

Volunteered as a child attendant at the hospital.

Volunteering

Education

Degrees, certifications, and relevant coursework

ENEB - European Business School of Barcelona

Master in Big Data and Business Intelligence, Big Data and Business Intelligence

2019 - 2021

Grade: Cum Laude

Pursued a Master's degree focusing on Big Data and Business Intelligence. Achieved outstanding academic results, recognized with a Cum Laude certificate.

ENEB - European Business School of Barcelona

Master, Big Data and Business Intelligence

2019 - 2021

Grade: Cum Laude

Completed a Master's degree in Big Data and Business Intelligence. Achieved a Cum Laude certificate for outstanding academic results.

University of Technology, Jamaica

Bachelors Degree in Computing and Information Technology, Computing and Information Technology

2007 - 2011

Completed a Bachelor's degree in Computing and Information Technology. Specialized in Enterprise Computing through coursework and projects.

University of Technology, Jamaica

Bachelor's Degree, Computing and Information Technology

2007 - 2011

Obtained a Bachelor's Degree in Computing and Information Technology. Majored in Enterprise Computing.

Brown’s Town Community College

Associate Degree in Computer Science, Computer Science

2005 - 2007

Earned an Associate Degree in Computer Science. Also obtained CAPE passes in relevant subjects and City & Guilds certificates in Information Processing and Programming.

Brown’s Town Community College

Associate Degree, Computer Science

2005 - 2007

Activities and societies: CAPE passes in Computer Science (unit 1&2), Communications, Caribbean Studies, Information Technology, Statistical Analysis, Management of Business. City & Guilds Technician Certificate in Information Processing. City & Guilds Certificate in Programming.

Earned an Associate Degree in Computer Science. Achieved CAPE passes in Computer Science (unit 1&2), Communications, Caribbean Studies, Information Technology, Statistical Analysis, and Management of Business. Also obtained City & Guilds Technician Certificate in Information Processing and City & Guilds Certificate in Programming.