Open to opportunities

Tamara Mitic

@tamaramitic

Message

Customer service agent with strong problem-solving skills and ambition.

Serbia

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

My name is Tamara Mitic, and I am a dedicated customer service agent with experience in various roles across the retail and hospitality sectors. I have honed my skills in customer support, problem resolution, and effective communication through my work with Zalando and other projects. My ability to manage customer inquiries and resolve issues quickly has been a key factor in my success.

Throughout my career, I have developed a strong foundation in sales and customer relationship management. My experience as a sales assistant and receptionist has equipped me with the skills to build rapport with customers and ensure their satisfaction. I am passionate about delivering exceptional service and continuously improving my knowledge of products and services to better assist clients.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Zalando

Oct 2023 - Jan 2024 (3 months)

Responsible for customer support in a start-up project, handling payment errors, returns, price adjustments, product complaints, refunds, and invoice requests. Managed effective communication through phone calls and online chat, ensuring resolution of customer issues.

Customer Service Problem Solving Communication Payment Processing Sales Management CRM Software Time Management

Sales Assistant

Retail

Jan 2020 - Apr 2020 (3 months)

Built customer relationships and presented products and services. Developed product knowledge and applied sales techniques to enhance customer experience and drive sales.

Customer Relationship Management Presentation Customer Service Communication Teamwork Time Management Problem Solving

Receptionist

Hospitality

Jan 2020 - Jan 2020 (0 months)

Managed booking situations, check-in and check-out processes, and handled booking inquiries. Provided concierge services and maintained financial records including invoices and credits.

Customer Service Communication Time Management Problem Solving Data Entry Flexibility

Sales Associate

Lidl GmbH & Co.

Mar 2013 - May 2019 (6 years 2 months)

Planned and implemented marketing strategies, managed product displays, and handled cash transactions. Addressed customer complaints and prepared merchandise for sale.

Marketing Strategies Display Communication Teamwork Time Management Problem Solving