Open to opportunities

Vladana Radovic

@vladanaradovic

Message

Customer-focused professional excelling in service, communication, and problem solving.

Serbia

Message

What I'm looking for

I seek a customer-facing role in a collaborative, service-driven company where I can use my communication, problem-solving, and multilingual skills to support clients and grow professionally.

I am a dynamic, people-oriented professional with extensive experience in customer service, communication, and problem solving across international and fast-paced environments.

I adapt quickly to new roles and cultures, having worked as a call center agent, au pair, receptionist, bartender, waitress, and English teacher, consistently delivering empathetic, professional service.

My strengths include multitasking, handling diverse client needs, and collaborating with teams to meet performance targets while maintaining high standards of professionalism and safety.

I am currently pursuing a Bachelor's in Business Administration and bring strong language abilities—native Serbian, fluent English, and intermediate Spanish—combined with a proven record of achieving results in customer-facing roles.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

OXY International

Aug 2025 - Present (3 months)

Respond to customer inquiries via phone, email, and chat, resolving issues efficiently while maintaining professionalism and empathy and collaborating with team members to meet performance targets.

Customer Service Phone Support Email Support Live Chat Empathy Problem Solving Multitasking CRM

Au Pair

Private Family

Mar 2025 - May 2025 (2 months)

Provided childcare for a 6-year-old, supported language learning and cultural exchange, and assisted with daily routines and household tasks during a short-term placement.

Childcare Cultural Exchange Household Assistance Communication

Waitress

Deep Blue

Oct 2016 - Present (9 years 1 month)

Served customers in a fast-paced environment, managed orders and payments efficiently, and collaborated with colleagues to maintain smooth operations.

Customer Service Order Management POS Cash Handling Teamwork Multitasking Time Management

Bartender

Exit Festival

Oct 2016 - Present (9 years 1 month)

Prepared and served beverages quickly and accurately during high-demand events while ensuring compliance with safety and hygiene standards.

Cash Handling Time Management

Receptionist

William Carey University

Oct 2016 - Present (9 years 1 month)

Assisted students, faculty, and visitors in English and Serbian, managed calls and appointments, and performed general administrative tasks to support campus operations.

Bilingual Support Customer Service