Martina Todorović Trkulja

I’m a well presented, motivated, and confident customer support professional with exceptional multi-tasking and organisational skills. I bring excellent general communication abilities and a strong drive to further a successful company while contributing real value to customer experience.

Most recently, I worked as a Customer Care Representative at Mobi Banka in Belgrade (Oct 2022 — May 2024), providing solutions for clients and working with bank operation systems. I focused on understanding what clients needed, applying the right process, and ensuring issues were resolved efficiently and accurately.

Before banking, I built customer-facing experience through cashier and currency exchange operations at ALTA (Apr 2020 — Jun 2022) and as a Call Center Agent at Telekom (May 2012 — Jul 2013), representing company products to loyal customers. Across roles, I consistently used my communication strengths and organisational approach to deliver dependable support and maintain customer trust.