Martina Todorović Trkulja
@martinatodorovitrkul
Motivated customer care representative with exceptional communication skills.
What I'm looking for
I am a well-presented and confident individual with a strong background in customer service and communication. My experience spans various roles, including as a Call Center Agent at Telekom, where I effectively represented company products to loyal customers, and as a Cashier at ALTA, where I managed currency exchange operations. Currently, I am a Customer Care Representative at Mobi Banka, where I provide solutions for clients and work with banking operation systems.
Throughout my career, I have developed exceptional multi-tasking and organizational skills, allowing me to thrive in fast-paced environments. I am fluent in English and a native Slovakian speaker, which enhances my ability to communicate effectively with diverse clients. I am now eager to further my career with a successful company that values innovation and allows me to express my skills and creativity.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Mobi Banka
Oct 2022 - Present (2 years 11 months)
Provided comprehensive solutions for banking clients, addressing their needs and concerns. Operated effectively with various bank operation systems to facilitate transactions and services.
Cashier in the exchange office
ALTA
Apr 2020 - Present (5 years 5 months)
Managed currency exchange operations with precision and efficiency. Ensured compliance with financial regulations and maintained accurate transaction records.
Call Center Agent
Telekom
May 2012 - Present (13 years 4 months)
Represented company products to loyal customers, ensuring high satisfaction and retention. Handled customer inquiries and provided information on various services.
Education
Degrees, certifications, and relevant coursework
Faculty of Music Art
Bachelor of Music, Music Art
2008 - 2012
Completed the final year of college at the Faculty of Music Art in Belgrade. Focused on musical studies and related disciplines.
Availability
Location
Authorized to work in
Job categories
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