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@larisagajic
Customer Service Representative with 3+ years of experience.
I am a dedicated Customer Service Representative with over three years of experience in providing exceptional support across various industries. My journey began at Sitel in Belgrade, where I honed my skills as an Amazon Seller Support Representative, adeptly handling technical issues and customer inquiries through multiple channels including phone, email, and chat. This role not only sharpened my problem-solving abilities but also instilled a strong sense of professionalism and commitment to customer satisfaction.
Most recently, I served as a Customer Service Representative at FOUNDEVER, supporting Estée Lauder. Here, I excelled in processing orders and recommending products tailored to customer needs, which significantly contributed to sales growth and customer loyalty. My experience as a Travel Reservation Specialist further enhanced my communication skills and ability to manage complex bookings, ensuring a seamless experience for travelers. I am passionate about delivering high-quality service and continuously seek to improve customer interactions.
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Work history, roles, and key accomplishments
Foundever
Sep 2023 - Mar 2024 (6 months)
Provided customer support for Estée Lauder via phone, live chat, and email. Processed orders, recommended products, and explained promotions to enhance sales and customer satisfaction.
Firebird Tours
Mar 2022 - Aug 2023 (1 year 5 months)
Planned detailed itineraries for individual and group travelers, communicated with partners for booking services, and provided client support via phone, email, or chat.
EOX Capital
Jun 2021 - May 2022 (11 months)
Managed company emails, organized and delegated tasks, and provided 24-hour customer support for guests using Airbnb and Vrbo accounts.
Sitel
May 2019 - Jun 2021 (2 years 1 month)
Worked as an Amazon Seller Support Representative, handling technical issues for vendors through Amazon Seller Central and providing support via phone, email, and chat.
Degrees, certifications, and relevant coursework
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