tamara mercado

Handled high-volume IP fraud and brand protection casework, validating invoices and supporting documents to verify authenticity and policy compliance. Delivered 176+ cases per week with a 97% accuracy rate and served as an SME/quality reference by training and mentoring teammates.

Led marketplace trust and compliance operations for Italy by overseeing seller applications, reviewing invoices and documentation, and performing product authenticity checks. Partnered with internal teams to ensure seller activities met platform standards and quality requirements.

Provided seller support via email, phone, and live chat to resolve technical and operational issues affecting account performance and compliance. Assisted with product listings, categorization, and catalog updates while delivering solution-oriented customer service.

Created 3D models, high-quality renderings, and functional packaging designs aligned with technical specifications and design requirements. Collaborated with designers, engineers, and marketing teams to refine concepts and ensure consistent product representation.

Managed client relationships while executing marketing initiatives to improve brand visibility, engagement, and satisfaction. Coordinated end-to-end project delivery, including client presentations, supplier coordination, quoting, production, and timely delivery aligned to quality standards.

Completed Data Analyst Trainee training in Data Analysis with Correlation One from 2025 to 2025.

Earned a Master’s degree focused on Industrial and Product Design at Elisava from 2016 to 2017.

Studied Industrial Design in the Design and Applied Arts area at Universidad Católica Nuestra Señora de la Asunción from 2010 to 2016.

Studied Marketing in the Business Administration and Management (General) area at Universidad Católica Nuestra Señora de la Asunción from 2006 to 2010.