Open to opportunities

tamara mercado

@tamaramercado

Message

I’m a Trust & Safety and Fraud Investigation specialist protecting marketplace integrity.

Spain

Message

What I'm looking for

I’m looking for remote-first Trust & Safety or Fraud Investigation roles where I can apply IP enforcement, AML/KYC and risk-based decisions, drive measurable quality, and collaborate with cross-functional teams.

I’m a Trust & Safety and Fraud Investigation specialist focused on protecting marketplace integrity through IP enforcement, fraud investigation, and risk-based decision-making at scale. I bring 6+ years of experience, including nearly 6 years at Amazon, where high-volume accuracy and policy quality are non-negotiable.

I specialize in high-accuracy investigations: managing complex IP and brand protection cases, validating documentation, and enforcing compliance policies in fast-paced global environments. I’ve maintained consistent performance—176+ cases resolved weekly with a 97% accuracy rate—and I’ve been trusted as a Subject Matter Expert and quality reference for my team.

My work spans IP fraud and brand protection operations, document authentication, and AML/KYC compliance frameworks. I’m comfortable owning processes like seller application evaluation, invoice review, and product authenticity checks, while aligning decisions with platform standards and audit-ready evidence.

I thrive in cross-functional, multicultural environments and bring fluency in English, Spanish, and Italian, with additional language capability supporting pan-European operations. I’m currently open to remote-first roles in Trust & Safety, Fraud Investigation, and risk/compliance work where I can use data-informed approaches and measurable outcomes to drive improvement.

Experience

Work history, roles, and key accomplishments

Current

Senior Fraud & Brand Protection

Current

Amazon

Nov 2021 - Present (4 years 5 months)

Handled high-volume IP fraud and brand protection casework, validating invoices and supporting documents to verify authenticity and policy compliance. Delivered 176+ cases per week with a 97% accuracy rate and served as an SME/quality reference by training and mentoring teammates.

Brand Protection Validation Policy Enforcement Quality Assurance Risk Assessment Case Management Marketplace Trust

Marketplace Trust & Compliance Lead

Amazon

Jun 2021 - Nov 2021 (5 months)

Led marketplace trust and compliance operations for Italy by overseeing seller applications, reviewing invoices and documentation, and performing product authenticity checks. Partnered with internal teams to ensure seller activities met platform standards and quality requirements.

Compliance Operations Invoice Review Documentation Verification Policy Enforcement

Seller Support Associate

Amazon

May 2020 - Jun 2021 (1 year 1 month)

Provided seller support via email, phone, and live chat to resolve technical and operational issues affecting account performance and compliance. Assisted with product listings, categorization, and catalog updates while delivering solution-oriented customer service.

Seller Support Customer Service Live Chat Support Email Support Phone Support

Junior Product Designer

Planta16 Comunicació, S.L.

May 2017 - Jul 2018 (1 year 2 months)

Created 3D models, high-quality renderings, and functional packaging designs aligned with technical specifications and design requirements. Collaborated with designers, engineers, and marketing teams to refine concepts and ensure consistent product representation.

3D Design Product Visualization Rendering Packaging Design Brand Consistency Cross Functional Collaboration Technical Specification Alignment

Customer Service & Marketing

Brain Consultora

Aug 2015 - Jan 2016 (5 months)

Managed client relationships while executing marketing initiatives to improve brand visibility, engagement, and satisfaction. Coordinated end-to-end project delivery, including client presentations, supplier coordination, quoting, production, and timely delivery aligned to quality standards.

Customer Service Client Relationship Management Marketing Execution Project Management Delivery Coordination

Education

Degrees, certifications, and relevant coursework

Correlation One

Data Analyst Trainee, Data Analysis

2025 - 2025

Completed Data Analyst Trainee training in Data Analysis with Correlation One from 2025 to 2025.

Elisava School of Design and Engineering

Master's degree, Industrial and Product Design

2016 - 2017

Earned a Master’s degree focused on Industrial and Product Design at Elisava from 2016 to 2017.

Universidad Católica Nuestra Señora de la Asunción

Industrial Design, Design and Applied Arts

2010 - 2016

Studied Industrial Design in the Design and Applied Arts area at Universidad Católica Nuestra Señora de la Asunción from 2010 to 2016.

Universidad Católica Nuestra Señora de la Asunción

Marketing, Business Administration and Management, General

2006 - 2010

Studied Marketing in the Business Administration and Management (General) area at Universidad Católica Nuestra Señora de la Asunción from 2006 to 2010.