Open to opportunities

Alexandra Vitali

@alexandravitali

Message

I investigate complex KYC/AML fraud cases, strengthen controls, and reduce risk exposure.

Spain

Message

What I'm looking for

I'm looking to bring my KYC/AML investigation, risk analysis, stakeholder focus, and hands-on fraud prevention experience to a team where I can strengthen controls and reduce exposure.

At Amazon, I handled complex KYC/AML escalations across EU and UK markets, reducing case resolution time by 60% and improving risk detection accuracy by 20%.

I investigate fraud and client activity risk indicators, conduct due diligence on corporate structures and UBOs, and provide regulatory guidance for high-pressure decisions. My work has reduced false-positive alerts by 25%, follow-up queries by 70%, and cross-jurisdictional investigation resolution time by 90%.

I work across German, English, and Italian documentation and coordinate with banks, networks, and law enforcement to improve information sharing and investigation outcomes.

I also train and mentor junior fraud analysts, building playbooks and quality standards that increased productivity by 80% and improved quality by 25%. Earlier customer-care and executive-support roles strengthened my multilingual communication, stakeholder management, and ability to resolve complex issues calmly.

Experience

Work history, roles, and key accomplishments

Senior Fraud Specialist

Amazon

Jan 2017 - Feb 2026 (9 years 1 month)

Reduced case resolution time by 60% for KYC/AML cases in EU/UK markets. Handled escalated cases for top aggregators and coordinated cross-jurisdictional investigations with law enforcement.

Fraud Investigation KYC Compliance AML Compliance Transaction Monitoring Regulatory Reporting Case Management Process Improvement Attention To Detail Problem Solving Strategic Thinking Customer Relationship Management Data Analysis

Personal Assistant Top Management

Telecom Italia

Supervised complex calendars and schedules for top management. Handled confidential correspondence and organized high-level meetings.

Calendar Management Confidentiality Meeting Coordination Travel Arrangements Administrative Support

Sales And Customer Care Consultant

Lufthansa

Delivered exceptional multichannel customer support in German, Italian, and English. Provided specialist assistance to frequent flyer programme members and trained new consultants.

Customer Service Multilingual Communication CRM Systems Complaint Resolution Training Travel Booking

Customer Care Support

SKY Italia

Troubleshot product issues for customers and resolved escalated complaints. Conducted follow-up calls to ensure customer satisfaction.

Customer Service Troubleshooting Complaint Resolution

Sales And Customer Care Consultant

BlueLink International CZ

Provided multilingual reservation support for Air France, KLM, and Delta in German, Italian, and English. Managed all incoming emails, phone calls, and online chats from customers.

Customer Service Multilingual Communication Reservation Management Email Management Phone Support