Open to opportunities

Duygu Yildiz

@duyguyildiz

Message

I am a KYC investigation specialist improving risk controls and team performance.

Spain

Message

What I'm looking for

I'm seeking a compliance or KYC investigation role where I can lead investigations, improve fraud controls, train teams, and collaborate with stakeholders in a fast-paced, process-driven environment that values continuous improvement.

I am a KYC Investigation Specialist with experience leading investigations, training teams, and improving fraud controls. I currently support TR training design, act as POC on Audit projects, and perform quality auditing and small-team performance management.

I review case evidence, mentor field investigators, and identify risk patterns to reduce fraud exposure. I partner with stakeholders to ensure timely, compliant case progression and participate in cross-functional projects to strengthen controls.

Previously I worked across operations, customer service and casework roles in fast-paced environments, bringing strong research, interview and stakeholder-management skills to deliver timely, accurate outcomes.

Experience

Work history, roles, and key accomplishments

Current

KYC Investigation Specialist

Current

Amazon

May 2022 - Present (3 years 3 months)

Conduct KYC investigations and review evidence from searches and seizures to ensure compliance with laws and procedures; train and mentor field investigators and identify fraud patterns to mitigate risk.

KYC Investigation Fraud Detection Mentoring Stakeholder Management Audit Case Management

Operations Specialist

Stayforlong

Mar 2021 - Apr 2022 (1 year 1 month)

Collaborated cross-functionally to develop operational solutions and reviewed processes for accuracy, timeliness, and adherence to internal guidelines to improve operational consistency.

Operations Process Improvement Cross Functional Collaboration SOPs Data Analysis Problem Solving

Customer Service Associate

Stayforlong

Feb 2020 - Mar 2021 (1 year 1 month)

Resolved customer inquiries and escalated complex issues to appropriate teams while handling returns, exchanges, and refunds promptly to maintain high customer satisfaction.

Customer Service Escalation Management Returns Processing Phone Support CRM Time Management Communication

Business Developer

PixelsoftOffice

Jan 2019 - Jan 2020 (1 year)

Identified partnership opportunities and analyzed industry trends and customer needs to develop marketing strategies that expanded business reach and lead pipelines.

Business Development Partnership Development Market Research Competitive Analysis Marketing Strategy Lead Generation Outreach

Senior Caseworker

ICMC

Feb 2015 - Jan 2018 (2 years 11 months)

Supervised and mentored junior caseworkers, coordinated with community agencies to ensure continuity of care, and provided emergency response, family support, and case management services.

Case Management Community Outreach Emergency Response client support Reporting

Out Processing Caseworker

ICMC

Jan 2011 - Feb 2015 (4 years 1 month)

Managed out-processing caseloads by conducting initial assessments, developing individualized case plans, maintaining confidentiality, and producing monthly activity reports for supervisors.

Out Processing Assessments Coordination Confidentiality Reporting Client Services