Claudia User

Managed a dedicated portfolio of high-risk seller accounts stalled in verification, bringing approximately 70 accounts per week back into compliance. Proactively contacted sellers by phone to resolve blocked cases and applied KYC document review standards across identity, financial, corporate, and UBO documentation.

Reviewed and verified identity documents, bank statements, utility bills, company registration certificates, and UBO documentation for Amazon sellers, handling 100–150 tasks per day. Detected inconsistencies and potential document forgery, applying FDD, EDD, and CDD procedures based on risk profile.

Handled logistics disruptions by coordinating with Amazon warehouses across Europe and truck drivers to reduce delivery impact.

Supported customers across phone, chat, email, and social media channels, handling order inquiries, returns, and product questions. Assisted the manager with quality control by monitoring team performance and reviewing interactions.

Assisted customers with bookings, car-hire issues, and requests via phone, chat, and email, providing bilingual support in Italian and English.

Grade: 9.25/10

Master in Translation Studies with a final grade of 9.25/10. Final thesis published on the university's website.

Grade: 106/110

First Level Degree in European, Euroamerican and Eastern Languages with a final grade of 106/110.