At Amazon, I coordinated high-severity fraud and abuse incidents across EMEA, from detection through closure. As Operational Risk Manager, I handled escalations under 10- and 25-minute SLAs, identified coordinated abuse cases, and ran root cause analysis.
I updated escalation guidance with partner teams, reducing incorrect routing by 99%, and worked with KYC and VAT teams on DAC7 escalations that had been reopened. My experience also includes fraud investigation, AML training, and quality work across distributed teams.
