TALAL Issa

Reselling Voice/SMS routes to clients and performing API integration to connect between servers.

Managed telecom partners and enterprise accounts, delivered sales presentations, and integrated CRM platforms with management systems.

Managed strategic supplier portfolio and key accounts, defined cost reduction strategies, and optimized operations with sales and routing teams.

Managed accounts for mobile network operators, generated new business, and handled SMS firewall technical aspects with partners.

Built relationships with SS7 & SMPP partners in Africa, negotiated SMS termination rates, and supported partner agreements.

Managed key telecom accounts, handled sales and support contracts, and led projects for VAS products including SMS firewall implementations.

Managed VAS projects and customer accounts, including system integration and third-party integrations for telecom operators.

Evaluated deliverables, estimated costs and budgets, managed deployment teams, and participated in onsite deployment activities.

Managed a team of 12 developers, participated in web development and SQL database activities, and oversaw customer support.

Master of Management Information Technology from Sunderland University, UK, from 2007 to 2010.

Bachelor of Science in Computer Programming and Analysis from the University of Science and Technology, Jordan, from 1995 to 1999.