Lacie Greening
@laciegreening
Customer-success-focused educator driving SaaS adoption and user engagement through clear training and support.
United StatesWhat I'm looking for
I am a customer-focused professional and experienced educator who supports users across multiple SaaS and EdTech platforms, guiding onboarding, troubleshooting issues, and driving adoption through clear communication and empathetic, solution-oriented support. I have a track record of creating step-by-step guides, slide decks, and process documentation that help 100+ users quickly adopt tools and improve engagement.
I regularly monitor engagement and usage data to identify trends and optimize support strategies, collaborate cross-functionally with staff and administrators, and adapt quickly to evolving tech requirements in fast-paced environments. My strengths include training, relationship-building, multi-tasking, and translating technical workflows into user-friendly resources.
Experience
Work history, roles, and key accomplishments
Teacher
Westbrooke Village Elementary
Jan 2024 - Present (2 years 6 months)
Support adoption of digital tools by guiding users through onboarding, tracking engagement via dashboards, and creating instructional Google resources to improve platform usage and student outcomes.
Teacher / Instructional Support
Beavercreek City Schools
Jan 2023 - Jan 2024 (1 year)
Trained staff and students on SaaS/EdTech tools, developed process documentation, and analyzed engagement data to identify adoption gaps and improve user success.
Teacher
Ruskin Elementary
Jan 2021 - Jan 2023 (2 years)
Helped families and students navigate multiple digital learning platforms, produced tutorials and slide decks, and used assessment dashboards to monitor usage and progress.
Education
Degrees, certifications, and relevant coursework
Wright State University
Bachelor of Science, Elementary Education
Completed a Bachelor of Science in Elementary Education focused on instructional strategies and classroom management for K–6 learners.
Sinclair Community College
Associate of Liberal Arts, Elementary Education
Earned an Associate of Liberal Arts with a focus on Elementary Education coursework supporting foundational teaching skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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